Clerk IV - Financial Aid - Awarding Unit (Hybrid Opportunity)
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Work type: Staff Full Time
Location: UMass Amherst
Department: Financial Aid
Categories: Financial Aid, Administrative & Office Support
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked
public research university offering a full range of undergraduate, graduate
and professional degrees. The University sits on nearly 1,450-acres in the
scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural
environment in a bucolic setting close to major urban centers. In addition,
the University is part of the Five Colleges (including Amherst College,
Hampshire College, Mount Holyoke College, and Smith College), which adds to
the intellectual energy of the region.
As a member of Financial Aid Services staff, reporting to the Assistant
Director/Athletic Aid Coordinator, this position performs administrative
functions related to the processing of financial aid and athletic
scholarships, graduate fellowship awards and other departmental scholarships.
Additionally, the person in this role will process awards for winter financial
aid and monitor cost of attendance changes. This position performs various
duties requiring a high degree of decision making based on standard procedures
and knowledge of federal, state and institutional regulations, as well as NCAA
rules for student-athletic financial aid.
Assists with day-to-day oversight of NCAA Division I Bylaw 15 (Financial
Aid), Atlantic 10, Colonial Athletic Association, Hockey East, state,
federal and university rules and regulations. Maintain compliance for
distribution of aid to student-athletes.
Monitors student athlete Cost of Attendance accuracy with the student
billing system and financial aid modules.
Collects and reviews Outside Scholarship donor documentation. Collaborate
with Athletics Compliance Office to determine student eligibility.
Assists with financial aid processing for graduate non-working fellowships
and departmental scholarship processing.
Reconciles Academic Works software for Financial Aid scholarship awards.
Assists in processing of Winter Financial Aid awards and eligibility
Monitors Cost of Attendance changes for populations including residency
changes and housing status.
Assists with the distribution of outgoing mail from the office and
Provides financial aid information to students, parents, and others, in
person, over the phone, through electronic communications, and through
Works with production management team to test system upgrades,
enhancements and annual student packaging and budgeting systems for
Recommends and develops procedural guidelines and protocol, with approval
of supervisor, to meet both the administration and customer needs.
Contributes to creating a positive and respectful workplace defined by
personal and professional competence, integrity, and collaboration.
Performs other duties as directed to meet Awarding Unit, Financial Aid
Services/Enrollment Management, and University goals and objectives.
Minimum Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
High School diploma or equivalent required.
Proficiency in Microsoft Office suite of programs, including email, Excel,
and Word required.
Excellent written and oral skills required.
Ability to make decisions in accordance with Federal, state and University
Attention to detail and ability to work accurately with complex numeric
formulas, names, numbers, and codes.
Ability to work autonomously using professional judgment to make
Ability to deal appropriately with confidential and sensitive information.
Ability to multi-task and effectively respond to customer service staff
Ability to work with diverse student body and staff.
Preferred Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
Expertise with an integrated student administrative software system
Knowledge of state and federal financial aid regulations, and awarding
Knowledge of intercollegiate athletics, Compliance Assistance software and
NCAA rules and regulations.
Physical Demands/Working Conditions
Typical office environment.
37.5 hours per week.
This position has the opportunity for a hybrid work schedule, which is
defined by the University as an arrangement where an employee's work is
regularly performed at a location other than the campus workspace for a
portion of the week. As this position falls within the University Staff
Association, it is subject to the terms and conditions of the University
Staff Association collective bargaining agreement, therefore.
Special Instructions to Applicants
Please submit with your application a resume, cover letter, and three
UMass Amherst is committed to a policy of equal opportunity without regard to
race, color, religion, gender, gender identity or expression, age, sexual
orientation, national origin, ancestry, disability, military status, or
genetic information in employment, admission to and participation in academic
programs, activities, and services, and the selection of vendors who provide
services or products to the University. To fulfill that policy, UMass Amherst
is further committed to a program of affirmative action to eliminate or
mitigate artificial barriers and to increase opportunities for the recruitment
and advancement of qualified minorities, women, persons with disabilities, and
covered veterans. It is the policy of the UMass Amherst to comply with the
applicable federal and state statutes, rules, and regulations concerning equal
opportunity and affirmative action.
Advertised: Feb 16 2023 Eastern Standard Time