Centre Administration Officer – College of Arts

University of Glassgow
December 13, 2022
Offerd Salary:£23,715 - £27,929
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Centre Administration Officer – College of Arts

Job Purpose

Working across multiple Schools and disciplines, you will provide a comprehensive range of professional services support to a number of key academic Centres within the College of Arts. The role holder will create and deliver a support provision that enhances the inter- and multi-disciplinary areas across which the teaching and scholarly portfolio of these Centres reach.

Main Duties and Responsibilities

1. Working with key business partners across the College and University, you will implement best practice governance and administrative support for a portfolio of academic Centres in the College of Arts.

2. Working with relevant academic colleagues and business partners you will provide support for the development and growth of the Centres' postgraduate taught (PGT) programmes, summer schools, MOOCs and micro credentials.

3. Provide effective administrative support for the Centres' research, PGT programmes, their students and visiting academics as well as any research grant schemes or endowments managed within the Centres.

4. Working with appropriate colleagues, organise seminars, conferences and events and support their delivery.

5. Working with the College web team, develop and maintain Centres' web-based resources ensuring content is relevant and up to date, enquiries are managed, and contact lists maintained.

6. You will be a strong ambassador for the academic focus of the Centres, supporting their knowledge exchange and outreach programmes, acting as the liaison between the Centre and internal stakeholders as well as between the Centre and external stakeholders.

7. Undertake any other reasonable duties as required by the appropriate Centre Head or Director of Professional Services.

Knowledge, Qualifications, Skills and Experience

Knowledge/ Qualifications


A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles.

A2 Knowledge of governance and business processes in a large complex organisation.

A3 Knowledge of process improvement and implementing change.


B1 Knowledge and understanding of Higher Education (HE) structures, practices and challenges, particularly as they relate to research, learning and teaching.



C1 Excellent communication, presentation and interpersonal skills.

C2 Ability to use own initiative, exercise independent judgement, work under pressure, prioritise own workload and meet tight deadlines.

C3 Ability to work with others in the Centre(s) (including students) in a friendly and supportive manner.

C4 Ability to build and maintain good working relationships with a variety of people at different levels.

C5 Ability to liaise confidently with academic researchers and students.

C6 Proven track record of business process improvement delivery.

C7 Resilient and able to maintain momentum in the face of challenges and setbacks.

C8 Understanding of financial planning and business analytics.

C9 Excellent customer service, stakeholder management and business partnering skills.

C10 Ability to support the development and implementation of operational plans.


D1 Proven track record of successful project management.



E1 Demonstrable experience of working in a complex matrix organisational structure and governance driven environment.

E2 Considerable proven experience of delivering and continuously developing high-quality services that meet multiple user needs.

E3 Demonstrable experience of implementing change and improvement initiatives.

E4 Considerable experience of successfully working under pressure, with multiple demands and in a changing environment.

E5 Demonstrable experience of providing high quality advice and guidance to others on governance, compliance and service delivery matters.


F1 Experience of research centres.

F2 A good knowledge of University, College and School policies, regulations, guidelines and standard operating procedures relevant to the role.

F3 Administrative experience within HE.

F4 Experience of using student records or other customer enquiry management system.


Initially, the role holder will focus on the current expansion of the Centre for Scottish and Celtic Studies (CSCS), and on support for the Centre for Robert Burns Studies (CRBS), but will, in due course, absorb additional Centres as identified and required.

The CSCS, one of the largest centres of expertise in Scottish Studies in the world, is host to a popular public seminar series throughout the year, delivers annual lectures, administers two research grant schemes, and invests in innovative knowledge exchange and impact activity. Associated with this research portfolio is a growing suite of innovative learning and teaching opportunities which have grown to achieve critical mass and sector leading status: summer schools, online programmes, blended courses, skills and training, and Massive Online Learning Courses (MOOCs).

The CRBS has the highest concentration of Robert Burns experts in the world, hosts the annual CRBS conference in collaboration with the NTS Robert Burns Birthplace, delivers annual lectures, and administers PGR/short course bursary schemes. CRBS works closely with CSCS on the development and delivery of the Scottish Studies online portfolio. Associated with CRBS's research portfolio are significant Knowledge Exchange and Impact activities, and a busy period of external engagement/press/media/social media activity around the annual Burns Season (c.November – February).

These initiatives are all coordinated by the Centres and now demand dedicated professional services support to work with the CSCS and CRBS academic leads as the work in this area is consolidated and expanded and a research strategy is developed.

Terms and Conditions

Salary will be Grade 5, £23,715 - £27,929 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.

Vacancy Ref : 102628 Close Date : 13-Dec-2022 23:45

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