Central Operations Director

Position Details

Position Information

Announcement Number STAFF - VA - 23232

For questions regarding this position, please contact:

For process questions, please contact Kathy Jahnke @ 406-994-6774 or at [email protected]

For questions about the position, please contact Associate Vice President for Facilities Management John How @ 406-994-2105 or [email protected].

Classification Title Managing Director Working Title Central Operations Director Brief Position Overview

The Central Operations Director is responsible for managing Campus Stores, Mail Services, Contracts, Real Estate and Data Management units as well as coordination with University Information Technology staff. Management responsibilities include: ensuring that services are provided to the University community that are of high quality, effective, and in compliance with applicable regulations and industry standards; ensuring the success and effectiveness of Service Excellence efforts; establishing and implementing program guidelines, operating procedures and reporting systems; and determining staffing, equipment & capital needs.

This position is a member of Facilities Management Leadership and participates in strategic planning efforts for the entire department

Position Number 4C5096 Department Facility Services Division University Services Appointment Type Professional Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary $120,000 annually, commensurate with experience, education, and qualifications. Contract Type MUS If other, please specify Recruitment Type Open

Position Details

General Statement

The Central Operations Director will collaborate and lead efforts to support the University through broad administrative direction, achieve University goals and objectives, comply with state and federal laws and regulations, and maintain construction and maintenance industry standards. Actions are subject to guidance from top administration and the exercise of authority is limited only by the parameters established by the AVP of Facilities Management and MSU policies and procedures, State fiscal rules, and personnel policies. The position is responsible for developing and implementing organizational and operational changes necessary to attain objectives for areas of direction. The Director will work with other FM leadership to develop strategies, policies, and guidelines to enhance overall service levels.

Duties and Responsibilities

Responsible for managing Campus Stores, Mail Services, Contracts, Real Estate, and Data Management units and coordination with University Information Technology staff. Responsibilities include:

Ensuring that services are provided to the University community that are of high quality, effective, and in compliance with applicable regulations and industry standards.

Establishing and implementing program guidelines, operating procedures, and reporting systems for each of these units.

Determining staffing, equipment, and capital needs for Facilities Management as well as campus.

Ensures central operational functions support Service Excellence ( https: // www. montana.edu/serviceexcellence/).

Manages staff and personnel

Administration of approximately 24 FTE staff in 5 distinct units mentioned above.

Ensure compliance with employment law, union contracts, and State & University policies.

Monitoring staff performance and providing coaching, counseling, and training as necessary.

Appraise performance and provide recommendations for staff development, termination, and hiring as appropriate.

Coordinates with an affiliated unit that support Facilities Management: University Information Technology.

Support of FM as assigned by the AVP.

Representing FM at special events, meetings, and on committees (on campus and at the state level), attending special training and conferences, and coordinating or directing special projects.

Plan, organize, and manage resources for specific project goals and objectives in all areas of responsibility.

May be called to serve on MSU's Emergency Operations Center.

Other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

Bachelor's degree in Business, Management, Industrial Engineering, Operations Management, Real Estate or related field.

Progressively responsible operational management experience in a large, multi-unit organization, preferably in a public environment.

Demonstrated experience with a complex administrative information system, computerized maintenance management systems, real estate management systems, contracts and/or inventory management.

Demonstrated success in resource (personnel and budget) supervision and management.

Demonstrated successful project management skills.

Preferred Qualifications – Experience, Education, Knowledge & Skills

Master's degree in Business Administration, Management, Industrial Engineering or related field OR 8+ years working in a supervisory role in a related position.

Experience in a public institution environment.

Experience working with state and local government agencies.

Knowledge of the concepts and theories of mail services, maintenance management, inventory, data management and real estate planning.

Exemplary communication skills.

The Successful Candidate Will

The successful candidate will also have the following abilities:

Communicate effectively both verbally and in writing.

Represent, promote and defend University and FM interests to a wide variety of constituents; · provide engaging leadership.

Skill in workload planning, delegation, and the ability to motivate and communicate with a variety of personnel performing a broad range of professional, budgeting, accounting, and technical work.

Work productively with a diverse group of on- and off-campus personnel including in a unionized environment.

Work with and maintain the confidentiality of information.

Meet deadlines and exercise adaptability to changing priorities.

Maintain thorough documentation.

Be highly organized.

Position Special Requirements/Additional Information

In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

Position duties may require occasional investigation and inspection of facilities, systems, and equipment involving confined areas, manholes, vaults, tunnels, roofs, catwalks, and ladders. Position requires exposure to temperature extremes, noise, heights, energized utility systems, and chemical, biological, and radiological hazards. The position may require occasional travel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be:

Screening of applications will begin on January 31, 2023 ; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.

MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https: // www. montana.edu/hr/recruitment/dualcareer.html

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk ().