Case Communications and Support Coordinator

Western University of Health Sciences
September 22, 2023
Offerd Salary:$67,500
Working address:N/A
Contract Type:Open-ended
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Posting Details

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, and relevant qualifications.

Classification Series Detail

Function University Compliance

Family Administration Classification Series Title Coordinator

Full Salary Range

Minimum $67,500.00

Maximum $72,600.00

Expected Pay Scale

Minimum $67,500.00

Maximum $72,600.00

Posting Details

Posting Number A00633

Position Title Case Communications and Support Coordinator Campus Hybrid Department 50061-Title IX Compliance Type of Position Administration Job Summary

Under the supervision of the Vice President of Equal Opportunity & Title IX Coordinator (Associate Vice President), the Case Communications and Support Coordinator will support the needs of the Office of Title IX and Equal Opportunity (OTIXEO) Compliance Initiatives, nested within the Office of University Ethics, Compliance, and Culture (UECC). This position will be responsible to ensuring prompt and responsive case communication including outreach to potential reporting and responding parties, updating, and providing information about rights and resources, and facilitating and coordinating communication and documentation regarding the provision of interim and supportive measures. This position may also provide administrative support in grievance processes, including but not limited to investigations, hearings, and other administrative proceedings. The position requires a highly dependable and capable individual who is dedicated to high-level performance within in a dynamic and high stakes environment

Knowledge, Skills and Abilities

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Knowledge of:

· Employment and civil rights laws, including related state and federal regulations.

· How meeting the needs of the diverse academic, socioeconomic, cultural, disability status, caste, gender identity, sexual orientation and ethnic identities of the WesternU student, community, and employee populations.

2. Skills

· Interpersonal and oral/written communication skills.

· Critical thinking and analytical skills.

· Computer skills and an aptitude for working with online tools, applications, platforms, and other technology.

3. Ability to:

· Manage multiple projects and priorities in a dynamic environment.

· Establish and maintain confidentiality (where appropriate), safeguard the privacy of individuals who are party to complaints, and handle sensitive information with the utmost discretion.

· Stay current with laws, rules, and regulations related to civil rights enforcement and compliance administration.

· Handle, manage, and secure sensitive, confidential, and private information.

· Shift between working independently and in a team setting, as work assignments require.

Required Qualifications


Associates degree or equivalent from an accredited college or university with relevant coursework in political science, social work, human resources, public policy human resources, business administration, or equivalent experience.

Applicable coursework and/or training or certification in federal and state civil rights laws and regulations in higher education context.

A combination of experience/skills and education to fulfill the requisite knowledge, skills, and abilities for this position may be considered.

Preferred Qualifications

Experience with applicable sections of civil rights and violence prevention laws, including: California Fair Housing and Employment Act, Clery Act, Violence Against Women Act, Campus SAVE Act, and Americans with Disabilities Act.

· Training certification in Title IX, Civil Rights, or other related compliance topic.

· Training or experience applying trauma-informed approaches to complaint resolution.

· One (1) or more years of experience with enforcing Discrimination, Harassment, Retaliation or Title IX/VAWA/Clery Act policy enforcement in the higher education context.

List comments regarding work hours

Monday through Friday 8-5 PM, occasional nights as needed.

Posting Date 08/22/2023 Closing Date Special Instructions to Applicants

Essential Job Duties

Job Duty

Case Intake Coordination and Investigation Support

• Conduct meetings and review documents to assess whether alleged student, faculty, staff, and outside third-party conduct violates campus discrimination, harassment, retaliation, or related policy.

• Draft communication or preparation of notes including but not limited to: notice of investigations, referrals or recommendations for appropriate action, and notice of case close closure and outcome.

• Consulting campus stakeholders to facilitate recommendations and proposed sanctions or interim and/or supportive measures (i.e. no contact directives, adjusted schedules, training waivers, academic adjustments, etc).

• Conduct research and prepare memoranda or email communication to support strategy development of inquiries into protected class discrimination from students, employees, and third-parties of policy violations including discrimination, harassment, and retaliation, as well as sex and gender discrimination, sexual harassment, sexual misconduct, and related laws and regulation (Title VI, Title VII, Title IX, Violence Against Women Act (VAWA), Campus Sexual Violence Elimination Act, and Clery Act) in alignment and collaboration with Legal Affairs and other campus stakeholders.

• Schedule meetings and serve as point of contact to liaise as needed between external investigators, parties, witnesses, and other individuals.

• Produce information, documents, and conduct research in support of requests from external investigators, or others providing case resolution services to the University.

• Partner with campus stakeholders to assemble reports for University audiences as requested.

• Assist in replying to inquiries from government agencies (e.g. EEOC, DFEH, OCR, EDD, etc.) and other external institutions in compliance with regulatory requirements

Percentage Of Time 30 Job Duty

Job Duty – Case Resolution & Hearing Logistics Administration Manage the administrative and procedural aspects of the grievance process including hearings to ensure the process runs smoothly, effectively, is equitable, and is compliant with applicable state and federal standards as well as campus policy and procedures. • Facilitate communication with parties, witnesses, and other hearing participants, such as gathering individual's availability, determining hearing schedules, preparing and facilitating the exchange of hearing materials. • Receive requests for and arrange any requested accommodations necessary for participation in the grievance process. • Distribute hearing outcome notifications and serve as point of contact for questions in preparation for and immediately following the hearing. • Serve as point of contact and resource regarding procedural questions throughout the pre-hearing, hearing, and informal resolution process. • Assists law enforcement personnel and University security officers in handling reports and complaints of sexual assault and related misconduct. • Facilitate communication to and from the Hearing Officer, hearing panel members, parties, witnesses, Title IX Coordinator, and any other hearing stakeholders, as needed. • Manage and preserve hearing recordings and documents in adherence to University policies and related legal mandates. • Stay abreast of current developments of applicable regulations (such as Title VI, Title VII, Title IX, and Clery Act).

Percentage Of Time 15 Job Duty

Case Documentation Maintenance, Tracking, and Communication

• Facilitate issuance of case notices to parties/witnesses and document requests from external investigators, legal, and for subpoena production (when not privileged).

• Document, organize, update, manage, follow up on, and track information related to Title IX reports in the office database to ensure accurate and complete data.

• Maintain case records by taking steps such as note and file archiving in the University's case management system.

• Assist with tracking Clery case statistics and other support with compiling the Annual Security Report.

• Ensures composition of compliance reports and recommendations for appropriate remedies according to mandatory deadlines.

• Assist in the facilitation of educational and training programs for the University community related to rights, responsibilities, services, and complaint procedures.

Serve on committees on behalf of the OTIXEO Compliance Initiatives

Percentage Of Time 45 Job Duty

Other Duties as Assigned

Performs special projects and other duties as assigned or required to ensure the University meets its obligations under various civil rights legal frameworks, pay equity requirements, and equal opportunity and nondiscrimination legal frameworks (such as, Title VI & Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, and Age Discrimination Act of 1975) and to support the UECC's functions and goals.

Percentage Of Time 10

Physical Demands

Physical Demands

Do the essential functions of this job require lifting? Yes

If yes, list maximum weight and duration

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to sit, use hands, and talk or hear. The employee is regularly required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or stoop. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close, distance, and color vision.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant Documents

Required Documents

  • Resume
  • Optional Documents

  • Cover Letter
  • Additional Applicant Document
  • Supplemental Questions

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