Campus Support Technician I

Tarrant County College District
June 11, 2023
Offerd Salary:$15.75
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Campus Support Technician I

In order to be considered please provide a thorough and complete application.

  • Clearly document your experience as it relates to the "Essential Duties and Responsibilities" section of the posting in the “Employment” section of the application. We evaluate your experience based on this information.
  • Clearly outline dates of employment and select whether it is part time or full time employment (full time is 40 or more hours per week).
  • Bookmark this Posting Print Preview Apply for this Job Please see Special Instructions for more details.

    Applicants must be able to work a flexible schedule. Occasional evening and weekend hours are required during peak times.

    Posting Details

    Please view posting details below. To apply to this posting, please click the link above.

    Position Information

    Job Title Campus Support Technician I

    Posting Number F005498 Position Status Full Time Assignment Length This field only applies to Faculty Grant Funded No Category Computer Services Class Code 46 Pay Rate $15.75 Location Southeast Department DT Campus Support Services Job Summary

    Responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Troubleshoots and repairs technology equipment. Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

    Primary Duties and Responsibilities

    Essential Performance Requirements • Completes scheduled technology setups/Ensures equipment is in good operating condition • Ensures correct software, firmware, and updates are done to the integrated systems • Experience in installing audio‐visual‐control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication • Provides system testing and troubleshooting expertise on high‐end A/V integrated control systems (i.e. Extron) • Responds to emergency calls for assistance/Performs repairs/adjustments on equipment • Responds to faculty/administrative requests for technology training and support in person or through email • Assists with maintaining inventory of all campus technology equipment • Ensures an efficient workflow and maintenance of established quality control standards • Assists with the installation and preparation of technology for campus events • Assists with equipment troubleshooting, maintenance, and research • Responsible for maintaining the schedule of campus events related to technology • Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer • Instructs user in use of equipment, software, and manuals • Diagnoses system hardware, software, and operator problems • Assists with scheduling requests for equipment and software for classrooms

    Service Excellence • Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite • Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) • Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College

    Performs Other Related Tasks as Required

    The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

    Required Minimum Qualifications

    • High school diploma or General Equivalency Diploma (GED) • One (1) year of experience in technical user support or media support

    Preferred Qualifications

    • Associate's Degree from a regionally accredited college or university • Experience using and supporting microcomputers • Experience working with Crestron and Extron equipment

    Knowledge, Skills and Abilities

    • Knowledge of advanced computer graphics • Experience with computerized systems • Basic knowledge of computer networking • Excellent problem solving abilities • Proficiency with word processing, spreadsheet and presentation software • Excellent customer service and interpersonal skills • Must be proactive, self‐directing and goal oriented


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    Special Instructions Summary

    Applicants must be able to work a flexible schedule. Occasional evening and weekend hours are required during peak times.

    Posted 04/24/2023

    Posting Contact Summary

    Should you have questions specific to this position please contact the following individual

    Contact Michael E. Johnson

    817 515-5731

    Applicant Documents

    Required Documents

  • Resume / Curriculum Vitae
  • Optional Documents

  • Cover Letter
  • Unofficial Transcripts
  • Certification / License
  • Posting Specific Questions

    Required fields are indicated with an asterisk ().

  • Please select the highest level of education you have completed.
  • High School Diploma / GED
  • 60 or more College Credit Hours
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
  • None of the above
  • Please list any certification or licensure you have that is directly related to this position.
  • (Open Ended Question)

  • How many years of experience do you have in technical user support or media support?
  • Less than 1 year experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
  • Please describe your experience (responses are used to determine eligibility).
  • (Open Ended Question)

  • How many years of experience do you have using and supporting microcomputers?
  • None
  • Less than 1 year of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
  • Describe your experience working with Crestron and Extron equipment.
  • (Open Ended Question)

  • How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
  • Advanced
  • Intermediate
  • Beginner
  • None
  • How would you rate your experience with web-based software?
  • Advanced
  • Intermediate
  • Beginner
  • None
  • How long have you been in your current role with TCC?
  • Less than 6 months
  • More than 6 months
  • I am not a current TCC employee
  • I am a current TCC student employee
  • From this employer

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