The Campus Support Officers (CSOs) are established posts within Accommodation Services who work across the Student Experience Directorate. The team of CSOs provide out-of-hours pastoral service and support, and general advice and assistance to residents on site, as well as to all students at Goldsmiths, University of London.
They actively engage with the student community to provide support and guidance, both online through various platforms and on campus, including face to face. They can offer appointments and organise drop-in sessions for students at key points, such as the library and Students' Union, among others, and they are the first port of call for out-of-hours enquiries from residents in our student accommodation, students at Goldsmiths and other stakeholders.
Shifts for this post will cover evening support, with three shifts from 6pm to 6am every week. The working hours will include working over College closures and bank holidays, and equivalent time off in lieu will be granted. Due to the nature of the role, on-campus presence during the hours of the service will be required during every shift.
Student Experience Directorate
£31,442 - £35,861
35 hours per week
Week starting 6 March 2023
A Campus Support Officer will be a great communicator and listener, enjoy working with students, and be able to make decisions independently as the hours of the service are outside normal office hours.
CSOs work together as a team by effectively handing over any important information to the next CSO on duty, and by liaising and communicating with a number of stakeholders in response to incidents and/or to ensure students are receiving the care and support needed.
The role requires initiative, enthusiasm and drive to enhance services to students, systems and processes which contribute to a high-quality student experience, as well as attention to detail and willingness to keep up to date with policies, regulations and protocols with the University and in the sector.
You will be able to demonstrate a commitment to the highest level of customer service, an understanding of and empathy to the needs of a diverse and multi- national student and local community. You will also have experience of providing support and advice, with the ability to respond to crisis and deal with complex cases and issues and escalate to management or signpost to other services, when appropriate.