Campus Store Service Representative (Merchandiser)

Job Title

Campus Store Service Representative (Merchandiser)

Requisition #

997502.3

Job Type

Limited Term (for any group)

Position End Date (if applicable)

5/31/2024

Location:

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About Business and Retail Services and the Bookstore

Mount Royal University's Business and Retail Services compliments the student and employee experience by providing a wide range of offerings to the University community including access to the Bookstore, Document Services, Parking and Transportation Services, Events and Conference Services, and Hospitality Services (Retail Food Service, Catering, Beverage and Snack Vending, and ATM banking).Bookstore

The Mount Royal University (MRU) Bookstore has taken on a new role as an educational resource centre to meet the requests and challenges of the campus community. The MRU Bookstore has been expanding its' line of products to enhance service and support for its customers, complimenting Mount Royal University's core purpose "to foster the success and satisfaction of students in the pursuit of their educational goals.

Campus Card

Document Services

About the Role

This position's primary focus relates to merchandising requirements as directed by the Campus Store Manager. This position will ensure the store is neat and orderly, and products are in their proper location and labeled correctly. This position works closely with the Retail Supervisor and the Inventory Control Coordinator (ICC). In addition, this position provides key customer service for daily operations of a variety of products and services offered at the Cougars Campus Store (CCS) and throughout Retail Services at Mount Royal University. Customer Service Representatives (CSRs) are expected to be engaged, connected, and understanding as they assist students, faculty, staff, and the general public with their needs as they connect with the many products and services offered at the CCS. Additional areas of responsibility include frontline operations related to the MRU campus card system, digital print, parking services, textbook information, and general sales processing through the points- of-sale systems in the CCS.

This is full-time replacement term position working 7 hours per day with a projected start date 6/1/2023 and end date 5/31/2024.

Responsibilities:

Customer Service

Assist customers (students, staff, faculty, general public) with all general enquiries including, but not limited to, textbooks, general merchandise, parking, digital print services, campus card, and all products and services available through the CCS as needed.

Perform point-of-sale transactions quickly and accurately in accordance with established financial control procedures and customer service guidelines.

Utilize various software solutions to confidently provide customers with product knowledge which will enhance customer engagement, provide efficient service, drive MRU brand loyalty, and maximize sales.

Proactively resolve customer concerns in a manner consistent with campus store policy while keeping customer satisfaction in mind.

Consistently provide support to all campus store staff through sharing and enhancing general knowledge, helping to complete tasks in a quick and effective manner, and assisting in customer interactions whenever necessary.

Merchandising

Maintain and promote Cougars Campus Store brand standards of neat, clean and organized sales floor, fitting room and stockroom to ensure the store is safe, inviting, and presentable for employees and customers.

Coordinate with the Retail Supervisor and Campus Store Manager in planning the layout of the general merchandise and textbook sales floor to ensure merchandise is accessible, organized, and presentable to customers.

Assist the Retail Supervisor to ensure that the sales floor is properly stocked at all times and that low stock items are noted to the Purchasing Specialist.

Assist the Retail Supervisor and Campus Store Manager in determining current and future needs of merchandising products and fixtures.

Work with the ICC to ensure asset protection standards are followed and that merchandise is placed appropriately in order to reduce shrink.

Assist the Inventory Coordinator in processing received shipments and inspect merchandise to ensure a high level of quality control is maintained.

Ensure merchandise is tagged and priced with the accurate information found in the inventory system and organized on the sales floor to a consistent merchandising standard.

Perform inventory spot checks to ensure that stock levels are accurate to what is listed in the inventory management system and report discrepancies to the ICC.

Maintain accurate price tagging of items and assist the Retail Supervisor in organizing merchandise to include in store sales and clearance sections.

Coordinate with the Purchasing Specialist to recommend new merchandise based on customer feedback.

Qualifications:

This position requires 12 - 18 month experience working in a busy retail environment where customer service is of utmost importance. While experience in a campus store is an asset, it is not required.

A minumum of one year post-secondary certificat/program completion.

Experience in sales floor set-up and design.

Provern ability to mange Inventory turnover.

Point-of-sale experience.

Ability to manage competing priorities while under pressure.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

Union: MRSA

Position Class: SAD03 Administrative Services III

Salary: $38,793 - $49,038 per annum

Closing Date: Open until suitable candidate found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).

We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.