Campus Network/System Admin I
Job Category : Information Technology
Requisition Number : CAMPU002154
Posting Details
Posted: May 8, 2023
Full-Time
Locations
Showing 1 location
Madison
5218 East Terrace Drive
Madison, WI 53718, USA
Madison
5218 East Terrace Drive
Madison, WI 53718, USA
+0 more less
Job Details
Description
If you are a current employee, faculty or adjunct instructor at Herzing
University (not a Contractor or temporary employee through a staffing
agency), please clickhere to log in to UltiPro/UKG and then navigate to Menu
Myself > My Company > View Opportunities to apply using the internal
application process.
To learn more about Herzing University and our values, visit us at:
https: // www. youtube.com/watch?v=FusbVnksYQ
We offer a comprehensive benefits package including outstanding education
assistance programs.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
An Associate's Degree in an IT related field; or
Two years of directly applicable experience working with a help desk
ticketing system.
Preferred qualifications
Certifications preferred in A+/Network+ Certification and/or any Microsoft
Certified Associate
This position coordinates and administers the following duties with a high
degree of proficiency, often with support and coaching from more senior staff
and management.
In depth knowledge of customer service, including concepts and techniques,
in a technical support environment
Leverage technology usage and value by students, faculty, and staff across
the campus
Support students, faculty, and staff with all technology operational needs
Support roadmap projects, enhancements, and support/maintenance of
technology services
Partner with fellow associates which includes being an integral part of
their immediate site team as well as all members of the IT department
Demonstrated ability to rapidly learn and understand new high technology
products and services
Innovative problem solving skills with the ability to identify problems,
drive to root cause, develop, and implement solutions independently or as
part of a team
Follow established process and procedures in use and support of Campus
systems, hardware and system software; assist in the creation of processes
and procedures as needed
Implement daily, weekly, monthly and yearly computer installation,
maintenance, replacement, upgrade, security and back-up procedures
Log, research, and accurately resolve end user inquiries and problems in a
timely manner, meeting and exceeding SLAs as outlined for the end users
Prepare and maintain all documentation pertaining to campus IT assets
Order and maintain facility equipment, IT hardware and software
Ensure that network implementations and procedures are clearly documented
Adhere to all corporate security policies and standards as they relate to
job duties
Professionally handle highly confidential information
Herzing University is committed to providing a diverse environment and is
dedicated to fostering a culture and atmosphere of mutual respect. It provides
an inclusive and collegial community where individuals are valued, heard and
empowered to contribute to the effectiveness of the institution.
It is the university's practice to recruit and hire without discrimination
because of skin color, gender, religion, LGBTQi2+ status, disability status,
age, country of birth, veteran status, or any other status protected by law.
https: // www. herzing.edu/about/diversity
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