Business Support Analyst I (S04700P)

Business Support Analyst I (S04700P) Bookmark this Posting Print Preview Apply for this Job Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number S04700P

Position Title Business Support Analyst I (S04700P) Department Recruiting Location Arlington Job Family Administrative Support Position Status Full-time Work Hours Standard Work Schedule

Monday-Friday; 8:00am-5:00pm.

Open to External and Internal FLSA Salary Salary is commensurate based on qualifications and relevant experience. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https: // resources.uta.edu/hr/services/records/compensation-tools.php

Job Summary

This position serves as the support lead and CRM admin for the Division of Enrollment Management and contributes to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of CRM. This position will also manage and configure applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. It requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service.

Essential Duties and Responsibilities

Develop, maintain and document training program for all users on CRM functionality, and create and maintain business process documentation of CRM enrollment-related functionality.

Provide development and ongoing support for users of the CRM. Collaborate with stakeholders to understand and outline business needs, process maps and requirements to reach goals. Complete projects successfully and on time.

Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals.

Create reports and dashboards for use in planning and review of overall status and success measures. Maintain a catalog of standard reports available and create and launch one-off reports as needed.

Identifies problems and analyzes causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected. Provides alternative solutions to solving problems.

Serve as a user resource with external support teams. Troubleshoot and solve CRM-related issues as needed

Assist with design, development and modification of CRM applications or integration. Use analytics and user feedback to predict and measure outcome and consequences of a design.

Perform work in ways that contribute to the University's successful achievement of enrollment goals, including other duties as assigned.

The position directly contributes to the achievement of enrollment goals.

Fosters a positive working environment that honors the UTA Principles of Community and leads to healthy levels of productivity and contributes to UTA being increasingly known as a great place to work.

Required Qualifications

Bachelor's degree in any field with two (2) years of experience working in a customer-facing support position with a solid focus on the needs of the customer, conducting user training, or any appropriate combination of education, training and experience.

Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.

Ability to coordinate and work with a team.

Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.

Preferred Qualifications

Higher education experience working with CRM, preferably Slate.

Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Must have considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.

Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.

Must be able to contribute to the achievement of enrollment goals.

Working Conditions Special Conditions for Eligibility Working Title Business Support Analyst I CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].

Posting Detail Information

Number of Vacancies 1

Desired Start Date Open Date 07/03/2023 Review Start Date Open Until Filled Yes Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk ().

How many years of experience do you have in recruiting and experience using a Customer Relationship Management (CRM) such as Slate, HubSpot or other type of similar database management platform?

None/less than 1 year

1 to 2 years

3 to 4 years

5 years or more

How many years do you have training users on a technical tool such as a CRM, content management system (CMS), student information system (SIS), or similar product?

None/less than 2 years

2 to 3 years

4 to 5 years

6 or more years`

Please indicate what CRM Applications you have worked with over the last 5-years?

Slate

Salesforce

Microsoft

None of the above

What is your skill level with troubleshooting basic computer issues? (Proficient is the highest skill level)

No Skills/Basic

Intermediate

Advanced

Proficient

Documents Needed To Apply

Required Documents

Resume or CV

Cover/Interest Letter

Optional Documents

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