Business Partnering and CRM User Engagement Team Manager

University of Oxford
February 06, 2023
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Offerd Salary:Negotiation
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Working Time:Full time
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Business Partnering and CRM User Engagement Team Manager

Development Office, University Offices, Wellington Square, Oxford OX1 2JD 43414 - 51805 with a discretionary range to 56592

Permanent, Full-time role

Are you an experienced IT Business Partner who is passionate about helping users to get the most out of CRM systems and data?

We are looking for an experienced IT Business Partner and CRM trainer to lead a team that supports our growing user community of over 500 users across multiple sites, who build and maintain relationships with our alumni and donors.

The User Engagement team bring the voice of the customer into everything the CRM team do, ensuring our programme of activity is aligned to the business needs of our users. They also provide users with the support, tools and training they need to be confident in using technology to achieve their objectives.

You will have experience of working as an IT Business partner, preferably with a focus on designing and delivering engaging IT/CRM training and communications programmes for a wide-ranging user base. You will have outstanding organisational skills, with the ability to manage projects and workflow, balance priorities and deadlines, and use time and resources effectively. Above all, we are looking for someone to join our team who is passionate about providing excellent customer service.

We can offer you a dynamic, supportive and motivating working environment, where your work's impact will be seen clearly. University staff benefits include 38 days of paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities.

We encourage applications from all sectors of the community, and are especially keen to encourage them from groups that are currently underrepresented at Oxford.

In order to apply, you will be required to submit your CV, application letter and supporting statement. Following your application, you may be contacted by Prospectus for an informal discussion, and be asked to provide further information to assist with this recruitment process.

To apply for this role and for further details, including a job description and person specification, please click on the link below:

https: // jobs.prospect-us.co.uk/jobs/details/hq00182838

Only applications received before 12.00 noon on Monday 6 February 2023 can be considered. Interviews are currently planned to take place week commencing 20 February 2023.

Contact Person : HR Administrator Vacancy ID : 163035 Contact Phone : Closing Date & Time : 06-Feb-2023 12:00 Contact Email : [email protected]

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