Benefits Specialist

Winston-Salem State University
January 28, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Position Details

Classification Information

Position Classification Title Human Resources Specialist

FLSA Non-Exempt Position Class (Extract From Banner or PA) 11804

Position Overview

Position Summary

This position will administer all benefit programs available to EHRA Non- Faculty, Faculty, Temporary, and SHRA employees at Winston-Salem State University. The employee will explain in detail to employees all benefit options available to them and assist them with enrollment and changes to their options. This position will serve as backup to the Leaves Administrator.

Must work collaboratively with HR colleagues in talent acquisition, benefits and leave administration, classification and compensation, performance management, employee relations, and training and development.

Primary Function of Organizational Unit

The Office of Human Resources is designed to deliver professional HR services and programs to the Winston-Salem State University campus. The staff, composed of experienced and knowledgeable/credentialed HR professionals, administers human resource programs for SHRA and EHRA non-faculty staff and institutional administrators, temporary and student employees, and faculty (benefits administration) at Winston-Salem State University. In addition, the office is responsible for the institution's programs in benefits, staffing and talent acquisition, classification and compensation, employee relations, training, and professional development. performance management, leave administration, position management, and unemployment compensation.

Position Information

Position Number D07034

Competency Level Contributing Working Position Title Benefits Specialist Building and Room No.

Winston-Salem State University Department of Human Resources 109 Eller Hall 601 S. ML King Jr. Drive Winston-Salem, NC 27110

Work Hours: From time to time on days of week 8:00 am - 5:00 pm, Monday - Friday Hours per week 40 Months per year 12 Appointment Type Permanent Full-Time If Time Limited. Appointment Length.

DHR Assigned Fields


Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies No

Position required to work On-Call/Emergency Callback No Minimum Experience/Education

Graduation from a four year college or university; or an equivalent combination of training and experience. Special Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.

Preferred Years Experience, Skills, Training, Education

The successful candidate would have some knowledge of personnel administration principles and procedures; the ability to interpret Federal, State, and University statutes/policies/guidelines and to apply them to a variety of programs; excellent oral and written communications skills as required for problems resolution, composing and communicating policies/procedures and preparing reports and documentation; ability to direct and educate others; ability to work with others; ability to understand systems and the interrelationship of parts within complex systems (both organizational systems and automated computer systems); and intermediate knowledge of database operations including knowledge of PC operations. Graduating from a four-year college/university with two years of experience in an HR Benefits office or healthcare facility would be preferable.

Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required

Posting Details

Posting Details

Posting Number SPA00815P

Internal Posting Only No Time Limited Position No Appointment Length Salary 31,200 - 46,575 Open Date 01/18/2023 Close Date 01/28/2023 Open Until Filled No Special Instructions Summary

Please Note: This Position is subject to the successful completion of an Employment Background Check If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency Program Administration

Describe the specific job duties related to this competency

This position will administer all benefit programs available to EHRA Non- Faculty, Faculty, Temporary, and SHRA employees at Winston-Salem State University. The incumbent is knowledgeable and able to make independent decisions and function in the absence of the Benefits Manager. This position advocates the State Health Care Affordable Care Act (ACA) for non-permanent employees. NCFlex programs to employees regarding convenience and pre-tax savings that are offered. This position will educate employees on their eligibility to enroll in Medical, Retirement, Tricare, and NCFlex benefits via enrollment guides, online resources, and vendor websites (e.g., The State Benefit Platform, MetLife, Superior Vision, Metropolitan Life Insurance Company, Allstate Workplace Division, A.C. Newman & Company, ING and Compsych). The employee will explain in detail to employees how to contribute pre-tax monies to pay for eligible health care expenses through the Health Care Flexible Spending Account and Dependent Day Care Flexible Spending Account.

This position will instruct employees on how to enroll and use the NCFlex Convenience Card, discuss the associated fees involved, and how to submit proper documentation and/or receipts to process eligible medical, dental, or other health-related expenses. The incumbent will promote dental plan options offered by MetLife. The employee will inform employees of benefit waiting periods, coordinate with the Health Care Flexible Spending Account, and change dental elections when an employee experiences a life event.

The position will provide an overview of the vision care plan options that are offered through Superior Vision, and how to coordinate with the Health Care Flexible Spending Account, and the frequency of purchasing materials such as eyeglasses or contact lenses. This position will educate employees about the Critical Illness program administered by MetLife and how the benefits are paid.

This position will explain the types of available mandatory and supplemental retirement plans and provide a comparison between the Teacher's and State Employee Retirement System and Optional Retirement Program and Phased Retirement for Tenured faculty. This position will inform employees of the retirement process and the required forms that will need to be completed in this process.

The employee in this position will educate employees regarding the Disability Income Plan of North Carolina and FMLA. This position will explain eligibility requirements for Short-Term and Long Term Disability benefits. The employee in this position will provide an overview of Supplemental Disability Insurance benefits, waiting periods, and the costs associated with this benefit. This employee will administer other employee benefits and services that are available to state employees.

Percentage Of Time 30 Competency Customer Service

Describe the specific job duties related to this competency

The incumbent will be the first point of contact for the benefits customer service support to internal and external customers (e.g., employees, SHP, NCFlex, TSERS, ORP and Supplemental Retirement vendors, General Administration).

This position will develop and maintain productive and collaborative work relationships with vendors such as The College Foundation of North Carolina, Benefit Vendors, MetLife, Superior Vision, Metropolitan Life Insurance Company, Allstate Workplace Division, A.C. Newman & Company, ING, North Carolina Retirement System, NCFlex, Disability Income Plan of North Carolina and General Administration. Communication:

The incumbent must be able to work effectively with people from various culturally diverse backgrounds. This position will clearly convey benefit information offered by the university by using correct grammar, punctuation, and spelling in all forms of communication, from conducting new employee benefit orientation, composing written correspondence regarding benefit updates, and responding to inquiries via email and phone.

This position will respond to sensitive and confidential issues such as terminations, death of an employee and/or their dependent(s), divorce, disability, retirement, and many other issues. The employee will communicate benefits changes to an employee when: their dependents are no longer eligible for benefit coverage, when an employee or their dependent(s) are approaching Medicare age, or when any possible benefits processes may affect an employee or their dependent(s).

Percentage Of Time 20 Competency Information/Records Administration

Describe the specific job duties related to this competency

The incumbent will coordinate daily NCFlex functions within the State Benefit Platform system. This position will oversee training employees on navigating the State Health Plan, NCFlex, HRinTouch benefits system, and Banner. The employee will be responsible for examining and updating EHRA and SHRA employee records to ensure their benefits enrollment information is accurate for payroll processing.

The incumbent will research and query within the State Benefit Platform system, Online Retirement Benefits through Integrated Technology and Personnel Management Information Systems, to manage data relating to new hires, separations, retirement, and prior state employment. The employee will be responsible for the State Health Plan monthly bill and error reports for all Benefit Vendors.

The employee is responsible for the monthly ACA eligibility employee list of temporary employees and Adjunct Faculty. The employee will develop and recommend new approaches to improve records and information management.

Percentage Of Time 15 Competency Communication - Verbal / Written

Describe the specific job duties related to this competency

Ability to administer all benefit programs available to EHRA and SHRA employees at WSSU; makes benefit eligibility determinations, reviews appeals, and grant exceptions; benefits enrollment, assist employees with disability process, the retirement process; reviews benefits enrollment and change forms for accuracy and ensures that appropriate and accurate deductions are processed for payroll and enter benefits data manually or electronically; and coordinate the State's mandatory and university's optional benefits programs (health insurance, Retirement Programs, NC Flex, Life Insurance, TSERS, Disability, and other voluntary benefits.

Percentage Of Time 20 Competency Knowledge - Professional and Organizational

Describe the specific job duties related to this competency

Work independently to provide employees with information about supplemental retirement plans: 403b, 457, and 410k plans. Knowledge of federal law, specifically the IRS Section Codes that apply to these types of plans, including compensation limits, contribution limits, catch-up provisions and plan provisions that vary from plan to plan.

Works independently to provide information about the options that are available to an employee who may be disabled. Knowledge of State Disability Income Plan eligibility rules, the benefits provided, the disability process, and the impact of disability on other employee's benefits.

Percentage Of Time 15

Supplemental Questions

Required fields are indicated with an asterisk ().

Applicant Document

Required Documents

Optional Documents

From this employer

Recent blogs

Recent news