AV/IT Technician

University of Glassgow
November 27, 2023
Offerd Salary:£25,138 - £29,605
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
AV/IT Technician

Job Purpose

The AV technician is responsible for providing a specialist AV support service for all the AV systems and other related learning space technologies within the University of Glasgow. The role is part of the University of Glasgow's Audio-Visual Team. You will be responsible for first and second line trouble shooting/ problem analysis and hands-on support of a wide range of AV equipment and systems, ensuring that real-time lectures, seminars, meetings, videoconferences and University ceremonies/ events are delivered as scheduled and robustly supported. You will provide planning and support for high profile University events involving senior internal and external stakeholders across the University.

Main Duties and Responsibilities

1. Support and maintain audio-visual equipment in centrally allocated learning spaces. Proactively maintain learning spaces through remote monitoring system administration and cyclical maintenance regimes; reactively support learning spaces through emergency end-user support and fault resolution to minimise the potential impact to student learning experience.

2. As part of the AV team, carry out installation and replacement of AV equipment and systems in centrally managed learning spaces. Ensuring a standardised approach to equipment installation and reducing the risk of impact to student experience. 3. Respond and administrate AV loan and booking requests, liaising with end users to ensure AV requirements are clearly identified and additional equipment and/or support is coordinated with on-campus colleagues. 4. Provide on the day support for pre-arranged events including mixing live audio for teaching and University events. These include high profile events of regional/ national/ international significance where high quality AV delivery is essential to further the University's reputation. 5. Provide first-line training as required to University staff and students and visitors in the use of AV systems within all learning spaces and AV equipped meeting rooms so that they feel comfortable using the equipment as part of their teaching and to ensure lectures, presentations and meetings are not compromised. 6. Undertake training and skills development activities to build competencies across a range of AV and technical areas.

7. Other tasks and duties as may be assigned to meet the objectives of the wider team, Information Services or the University as a whole.

Knowledge, Qualifications, Skills and Experience



A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role. Qualified to ONC/ HNC (or similar) standard in a relevant subject such as electronics, electrical engineering or similar with relevant experience or significant relevant experience in the support of Audio Visual systems.

A2 Substantial technical AV knowledge and a wide-ranging understanding of all types of AV equipment relevant to their duties.

A3 Experience of providing technical support during teaching and conference events, or similar. A4 Working knowledge of live audio mixing during conferences, ceremonies, and events.


B1 A CTS qualification. B2 Basic knowledge of lecture capture systems, i.e., Echo360, Panopto. B3 Knowledge of AV remote management systems.



C1 Ability to demonstrate personal initiative, self-motivation, judgement and well-developed technical and problem solving capabilities and working logically through complex problems, from information gathering to satisfactory resolution, including the skill of knowing when to involve others with specialist skills or more experience. C2 Ability to deal with a broad spectrum of users of AV and VC equipment within learning spaces, in a clear and concise manner, whom possess a variable range of technical knowledge.

C3 Be well organised to meet scheduled activities and deadlines related to the job. C4 Able to demonstrate the effective transfer of skills and knowledge to colleagues, other staff and students in the operation of AV equipment.

C5 Possess excellent written, oral, communication and numeric skills. C6 Ability to work, under pressure, without direct supervision.

C7 Ability to work and contribute as part of a technical support team.



E1 Relevant experience in a similar or related AV support role. E2 A detailed operational and technical knowledge of AV systems including the support of AV equipment in a variety of locations and applications.

E3 Experience of AV equipment control systems - in particular AMX/Extron push- button and touch screen interfaces - including the ability to troubleshoot/ fault find problems. E4 A good understanding of the different analogue & digital video signals including the various methods of routing, along with an understanding of audio and control signals, including the ability to troubleshoot/ fault find various audio-visual system issues.

E5 Sound technical background, including knowledge of current standards and developments in audio-visual technologies.


F1 Use of call management systems (such as Ivanti) to enter, progress and close support calls from users. F2 An understanding of the operation and topology of networked AV systems within teaching space environments.

Terms and Conditions

Salary will be Grade 5, £25,138 - £29,605 per annum.

This post is full time and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.

Vacancy Ref : 132328 Close Date : 27-Nov-2023 23:45

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