A.T. Still University (ATSU) seeks applications for a non-exempt Enrollment
Services Coordinator on the Mesa, Arizona campus. This position provides
support for appropriately 3,900 students enrolled at ATSU across 3 campuses
studying residentially and online as well as faculty, staff by responding to
questions and completing forms as pertains to Enrollment Services.
The pay for this position starts at $18.65 per hour depending on experience.
Process general verifications, transcripts, and licensure forms for all
students and alumni. Conduct research and troubleshoot as necessary for
proper completion of documents.
Manage verifications received via the Federation Credentials Verification
Respond to tickets received through the ATSU ticketing system for
Verify student enrollment and account authorization within the NBME portal
Process criminal background check submissions for over 700 incoming
students at each program entry point. Coordinate the adverse action
process for students that present background checks with findings.
Serve as a Point of Contact (POC) for VA on the Mesa Campus.
Serve as a Designated School Official (DSO) for F-1 Visa students.
Process HPSP scholarship applications and other scholarship forms and
respond to questions.
Assist with answering phones and email inquiries. Enrollment Services
receives an average of 700 phone calls per month and over 1,700 emails per
Process student name change requests and Family Educational Rights and
Privacy Act (FERPA) restrictions requests.
Run reports from the Student Information System (SIS) as requested and
assist with fulfilling data requests and completing surveys.
Retrieve academic records via the SIS and assist with academic files for
permanent storage using the imaging system.
Assist with the creation of an Enrollment Services newsletter, one for
students & one for faculty/staff each semester.
Awareness of the Higher Education Act (HEA), Department of Education,
Department of Homeland Security, Department of Defense (DOD), and
Department of Veterans Affairs compliance regulations for higher
Awareness of ATSU internal policies and Enrollment Services Policies and
Ongoing training and development in the areas of: federal financial aid
programs, academic records, Family Educational Rights and Privacy Act
(FERPA), Student Exchange and Visitor Program (SEVP), internal office
professional development, and annual ATSU Required Employee Education
Follow up with students on missing information.
Assist with scanning & linking in the document imaging system.
Prior customer service skills, demonstrated written and grammatical
skills, and demonstration of basic organizational or coordinating skills
1 to 2 years experience working in customer service-oriented and/or office
environment (familiarity with phones, supporting others, and technology
to perform a job)
Prior experience with tasks requiring organization, tracking, and decision
Proficient computer skills, using Google Suite products and Excel; prior
experience with student, customer or patient information systems is
Ability to problem solve and work collaboratively with other departments.
Ability to effectively communicate and enforce policies in a courteous
Ability to multitask and prioritize in order to meet established
Must be organized and able to work under pressure in order to meet goals
to support admission, University academic year, and compliance deadlines.
Ability to maintain confidential information and protect student
personally identifiable information per the Title IV security regulations
Must be a team player; expectations include clear communication, regular
collaboration and cooperation with others in problem solving.
Confident in communicating policy while maintaining a professional,
A cover letter, resume, and unnoficial transcripts are required when
applying for this position. Please include these items when submitting your
ATSU offers a comprehensive benefits package including medical, dental, and
vision coverages, among more. If eligible, employee-elected benefits would
begin the first of the month following hire date. For more information, please
Bachelors or better.
1-2 years: Customer service or office environment
Licenses & Certifications