Athletics Ticket Office Student Assistant - IE

Position Information

Posting Number J2254 Position Type Institutional Employment Position Status Part Time College/Division Intercollegiate Athletics Department 300056 - Ticket Office Pay Rate Hourly Specify Range or Amount $12.00

Position Summary Information

General Information

The Athletic Ticket Office Student Assistant plays a vital role in supporting the operations of the university's athletic ticketing services. This position is responsible for assisting with various tasks related to ticket sales, customer service, and game day needs within the athletic department. The student employee will contribute to ensuring a seamless and enjoyable experience for fans, donors, students, and guests attending university ticketed events.

Duties and Responsibilities

Provide excellent customer service to patrons in person, on the phone, and via email. Process phone and window sales as well as game day event sales. End-of-day balancing of cash drawer, settlement, and reconciliation as they apply. Perform tasks in an efficient and timely manner. Stay informed and up-to-date on all policy, games, and events. Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply. Assist with crowd control, ticket seller support, and general operation as needed. Must be available to work ticketed events, as needed.

Qualifications

High School degree Logical reasoning skills Experience working with customers Proficiency in Microsoft Office Suite

Conditions of Employment

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Students must have a 2.0 or better cumulative GPA.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Posting Detail Information

Beginning Review Date 08/30/2023 Closing Date Open Until Filled Yes Proposed Starting Date EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation Request

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability- [email protected]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.

Annual Security and Annual Fire Safety Report https:// www. jmu.edu/publicsafety/clerycompliance/righttoknow.shtml Minimum Reference(s) Required 2 Quick Link for Direct Access to Posting https: // joblink.jmu.edu/postings/15306 Additional Posting Information

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