Associate Vice President Student Services

Temple College
March 16, 2023
Offerd Salary:$67,050
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Associate Vice President Student Services


$67,050.00 Annually


2600 South First Street Temple, TX

Job Type

Professional Staff


Academic Affairs

Job Number



Vice President of Academic Affairs





Salary Grade


  • Description
  • Benefits
  • Position Summary & Essential Duties

    The following duties and responsibilities, Knowledge, Skills and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time.


    Temple College seeks a strategic and transformational leader to reimagine the Student Services division at Temple College for a new generation of students. The incumbent will be charged with developing a comprehensive, innovative, and bold vision for the Student Services, in alignment with institutional goals, which is future-oriented, student-centered, and grounded in principles of equity, inclusion, and justice. The ideal candidate will be a deeply experienced, dynamic, and compassionate leader who embraces new strategies to anticipate and meet the needs of contemporary college students.

    The Associate Vice President for Student Services and Enrollment Management (AVP), a student-focused champion, will be the student services and enrollment administrator responsible for managing and leading student enrollment and success initiatives to help Temple College achieve its vision, mission, and strategic goals. Reporting directly to the Provost/Vice President, Academic Affairs and Student Services, and an integral member of the Provost's leadership team, the AVP will oversee a diverse and talented staff, managing the administrative functions of and providing leadership, direction, supervision, and evaluation for the Student Services departments to include Admissions & Records, Academic Advising, Financial Aid, Testing, Writing Center, Math Lab, Veterans Affairs, Student Accommodation, Student Life, Student Success Coaches and Retention. The AVP will advance excellence, innovation, collaboration, exemplary customer service, and integrity in all interactions with students, colleagues, and off-campus partners.

    The AVP will provide innovative vision and leadership for the division while cultivating a caring learning environment centered on student success. The AVP will be a transformative, student-centered leader capable of inspiring and managing change while building collaborative relationships with both internal and external stakeholders. The AVP will continually seek innovative ways to increase enrollment and to support student success through world-class customer service. The AVP will be responsible for creating a vibrant, innovative, and supportive experience for students from applicant to graduate.

    Qualifications (Required and Preferred)


    Master's Degree in related discipline and five (5) years of relevant experience.


    Possess or ability to obtain a valid Texas Driver License

    Job Duties and Responsibilities


    The leader will utilize the spirit of invention, change, and progress to establish and implement a forward-thinking vision for Student Services and Enrollment Management, putting students at the center by creating a proactive and supportive environment in which all students can thrive academically and developmentally.

  • Engage as a champion of the student experience and as an advocate for programs and policies to support the strategic plan and the work of the Student Services division.
  • Support the success of students by creating and sustaining a campus culture and climate that welcomes and embraces diversity and inclusion of all members.
  • Demonstrate an unwavering commitment to quality student-centered service and student success.
  • Provide leadership, strategic planning, and oversight of all units within the Division of Student Services in the areas of student learning, community development, policy development, and management of the fiscal, facility, and human resources.
  • Provide leadership to ensure that the Student Services division designs, develops, evaluates, and delivers a comprehensive array of programs and services which fulfill the institutional mission in the areas of enrollment, student success, and student support.
  • Develop and execute an effective enrollment management and retention strategy in coordination with institutional partners; collaborate with the division of Academic Affairs to execute institutional student enrollment and academic intervention initiatives that champion the synergies in the two areas for student success.
  • Develop and implement innovative approaches for supporting students' success by removing barriers to their progress and enhancing their academic journey.
  • Build successful strategic and operational partnerships with colleagues at all levels of the College and across the state with particular emphasis on close work with the faculty and Academic Affairs division in support of student success.
  • Foster positive collaborative community partnerships.
  • Act with a strong sense of personal and professional integrity as well as a tolerance for differing points of view.
  • Be a visible and accessible member of the community, committed to diversity, equity, inclusive excellence, and a sense of social and racial justice in all aspects of the student experience.
  • Proactively seek strategies for increasing enrollment and retention by researching current best practices and by building relationships with Student Services administrators across the state and nation.
  • Ensure institutional policies and practices provide fair and equitable treatment of all students and applicants; review programs and services within the division to ensure compliance with all relevant state and federal laws and college policies.
  • Employ a data-driven and collaborative approach to plan, develop, and implement enrollment and success initiatives to support the institution's strategic priorities.
  • Collect, analyze, and report data related to program assessment to meet accreditation and regulatory requirements impacting the Student Success division.
  • Conduct regular evaluation of services provided, adjusting as needed and for efficiencies of practice.
  • Demonstrate environmental sustainability by using college resources wisely and supporting the college's initiatives.
  • Ensure the College is compliant with all state, federal, accrediting, and other regulations pertaining to student areas, submitting all required reporting.
  • Demonstrate fiscal responsibility and accountability by developing and managing budgets; monitoring spending and approving expenditures according to annual spending plans; performing budget revisions and preparing budget reports as necessary.
  • Develop and/or assist with the development of policies and procedures and recommends changes to effectively meet the goals and requirements of the College, while ensuring compliance with state or federal laws that may impact department initiatives.
  • Demonstrate professionalism and provide quality customer service in accordance with the college's values, including maintaining positive working relationships, confidentiality, effective communication, accurate records, and an organized and safe working environment.
  • Demonstrate flexibility, a willingness to learn, ability to change, and maintaining current technology skills.
  • Other duties as assigned.

  • Display empathy and positive regard for others in written, verbal and non- verbal communications.
  • Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
  • Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
  • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
  • Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
  • Dress appropriately for a workplace with frequent customer service interaction and community outreach.
  • Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
  • Knowledge Skills and Abilities & Physical Demands



  • Demonstrated knowledge of enrollment processes and trends in order to support the creation and implementation of proven strategies to attract and enroll students in degree programs and credit-bearing non-degree courses.
  • Working knowledge of automated systems and the ability to effectively utilize information technology to develop reports.
  • Demonstrated knowledge of FERPA requirements.

  • Skills in working with a diverse faculty, staff, and student body and an ability to promote a campus climate that supports Temple College's values and encourages equity and inclusion.
  • Strong interpersonal skills, including written, active listening, and verbal communication skills, and excellent public relations skills including the ability to collaborate with and inspire many diverse constituencies.
  • Skill in leadership, planning, assessment, and budgeting.
  • Skill in leading collaborations between student affairs and academic affairs.
  • Skill in effective leadership with increasingly responsible positions in higher education, including supervision and coordination with other professionals.
  • Skill in strategic thinking and analytical problem-solving abilities.
  • Skill in developing and implementing College-wide and divisional strategic plans.

  • Ability to develop a highly collaborative working environment to achieve individual, divisional, and College-wide goals.
  • The ability to take strategic and intelligent risks, identify innovative opportunities, and participate in a decision-making process that is data- informed, collaborative, and contextualized by the human factors involved.
  • Established ability to work with and advocate for traditionally underserved students and to support faculty and staff in meeting these needs with a commitment to diversity, equity, and inclusion.
  • Ability to manage all aspects of student life that support enrollment and retention.
  • Ability to foster a transparent and relational leadership style which promotes collegiality and collaboration in the decision-making process and that originates from empathy, compassion, and care.

    Light physical activity is required with occasional lifting of objects up to 25 pounds.


    Work is normally performed in an office setting during normal college hours of operation; however, some evenings and weekends may be required.


    Monday-Thursday: 8am to 6pm

    Friday: 8am to 12pm

    Summer hours: Monday-Thursday 7:30am to 6pm with half-hour lunch break

    Some evening and weekend hours may be required




    TRS or ORP


    Student Services Department Directors and Division Staff


    Provost/Vice President, Academic Affairs and Student Services


    To enhance the employment opportunity you may be seeking, Temple College offers a competitive array of benefit options to select from, some of which are fully paid for by the college. Listed below is a summary of benefits currently offered for full-time employees. Part-time employees are eligible for specific benefits on a pro-rated basis.


    The Medical and optional insurance coverage benefit options listed below are offered through Temple College by the Employees Retirement System (ERS) of Texas. Please visit ERS at https: // www. for further information.

  • MEDICAL: Eligible full-time employees can choose from the following medical programs which begin the first day of the month following the 60th day of employment:

  • HealthSelect of Texas "Blue Cross Blue Shield" (PPO)
  • Consumer Directed HealthSelect "Blue Cross Blue Shield (HSA)
  • Medical plans include prescription coverage. Employee medical coverage monthly premiums are fully paid for by the college and the college pays for one-half (1/2) of the cost of dependent care coverage monthly premiums.

  • Dental (PPO and HMO), Vision, Optional Term Life Insurance, Voluntary Accidental Death and Dismemberment, Dependent Term Life Insurance, Short-term and Long-term Disability, Texa$aver (457 plan), TexFlex-Health and Dependent Care Reimbursement.

    Optional benefits are employee paid but are offered at very competitive rates.


  • Regular, full-time twelve (12) month faculty and staff accrue Annual Leave as follows:

  • Years of Service : 0 through 5
  • Accrual Rate (Maximum Accrual Hours per Month) = 8
  • Accrual Rate (Maximum Accrual Hours per Year) = 96
  • Years of Service: 6 through 10
  • Accrual Rate (Maximum Accrual Hours per Month) =10
  • Accrual Rate (Maximum Accrual Hours per Year) =120
  • Years of Service: 10 plus years
  • Accrual Rate (Maximum Accrual Hours per Month) =12
  • Accrual Rate (Maximum Accrual Hours per Year) =144
  • Annual leave may be accrued up to a limit of 240 hours with special provisions allowing for annual accruals above that limit. Faculty with contracts less than 12 months do not accrue Annual Leave but are provided with 20 hours of personal time per fiscal year.

  • Faculty and Administrative Staff: Accruals of 8 hours per month. Sick Leave may be accrued up to a limit of 1040 total hours. Faculty with contracts less than 12 months will receive accruals during the summer semester if they instruct during that time.


  • HOLIDAYS: Recognized college holidays, in addition to Annual and Sick leave accruals, include Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Day, Spring Break, Good Friday, Memorial Day and Independence Day.
  • PAYROLL: Employees are paid by direct deposit through the last working day of the month. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.
  • RETIREMENT: Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.
  • All regular employees are mandated by the Texas State Legislature to enroll in either the Teacher Retirement System (TRS) or the Optional Retirement Program (ORP) however, ORP participation is based upon position. All faculty members are eligible to participate in either TRS or ORP. A list of ORP providers is available.

    Please visit TRS at https: // www. for further information.

  • Contribution:
  • Member: Teacher Retirement System (TRS) = 8.0% of annual salary
  • Employer: Teacher Retirement System (TRS) = 7.75% of member's annual salary
  • Contribution:
  • Member: Optional Retirement Program (ORP) = 6.65 % of annual salary
  • Employer: Optional Retirement Program (ORP) = 6.6% of annual salary
  • Tax Sheltered Annuities (TSAs) also known as Tax Deferred Annuities (TDAs) are available to all employees who are eligible to participate in the TRS/ORP retirement program and who wish to participate in this program. This participation is voluntary and contributions are made from the employee's salary. A list of providers is available.

  • MISCELLANEOUS LEAVE: Family and Medical Leave (FMLA), Jury Duty, Bereavement, Deteriorating weather, and Military training.
  • WORKERS COMPENSATION: If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.
  • Regular Schedule:
  • Monday - Thursday: 8:00 a.m. – 6:00 p.m.
  • Friday: 8:00 a.m. – 12:00 p.m.
  • Summer Schedule:
  • Monday - Thursday: 7:30 a.m. - 6:00 p.m.
  • Agency

    Temple College


     Temple College

    2600 South First Street Temple, Texas, 76504




     https:// www.

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