Central Michigan University
September 18, 2023
Offerd Salary:$55,000 - $85,000
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Position Information

Position Information

Posting Number S-3067

Position Number 76110 Type of Recruitment External Position Title ASSOCIATE MANAGER/NETWORK I/II/III Position Summary

The Associate Network Manager is responsible for all aspects of the operation of the campus network, including installation, configuration, documentation, service records, troubleshooting, routine preventive measures, security, and stability. This position is part of a team supporting both wired and wireless networks on the main campus and CMU's remote locations. This position is a primary resource for technical support and maintenance concerns; ensures that the network and related procedures adhere to organizational goals, values, and standards; and promotes excellent teamwork and communications with all team members.

Required Qualifications

Associate Network Manager I: Associates degree or an equivalent combination of education and experience that equates to two years. IT experience related to the installation, configuration, modification, and support of networked systems. Demonstrated ability to maintain meaningful preventive maintenance schedules. Familiarity of networking capabilities of various operating systems such as Windows, Mac OS X, Linux, etc. Working knowledge of the latest wireless technologies. Knowledge of routing protocols (OSPF, RIP, BGP, etc.). Understanding of WAN technologies. Demonstrated ability to apply exceptional troubleshooting and communication skills, as well as the ability to interact successfully with the end user. Demonstrated positive interpersonal skills Demonstrated ability to communicate effectively and project a positive attitude. Willing to be on call. Ability to perform the essential functions of the position with or without reasonable accommodation. Associate Network Manager II: All the qualifications of Associate Network Manager I, plus: Bachelor's degree, preferably in Computer Science or Information Systems, or equivalent education and experience. Three years of relevant IT experience related to the installation, configuration, modification, and support of networked systems. Ability to partner with cross-functional teams to drive communications that minimize redundancy and promote effective standardization. Experience with administration of one or more of low-complexity applications, such as IPAM, SNMP, DNS, DHCP, etc. Experience with administration of one or more of high-complexity enterprise networked systems, such as wireless, firewalls, network access control, application delivery controllers, or having a large organizational impact. Experience in administering networked systems in a high-availability configuration. Ability to work with user offices and subject matter experts in creating solutions using core supported systems. Experience with identifying and mitigating information security risks for the network. Ability to gather and analyze user needs and create specifications to meet user requirements. Ability to participate in cross-functional teams to solve complex business or systems issues. Ability to recommend and implement changes in development, maintenance and overall system standards. Experience with scripting/programming to automate network tasks. Associate Network Manager III: All the qualifications of Associate Network Manager II, plus: Bachelor's degree, preferably in Computer Science or Information Systems, or equivalent education and experience. Five years of relevant IT experience related to the installation, configuration, modification, and support of networked systems. Ability to assist with planning and strategy development around a service and its related systems. Develops consistent and timely documentation. Demonstrated initiative and the ability to establish priorities, show initiative in day-to-day activities, solve problems appropriately and work efficiently. Experience with administration of two or more high-complex networked systems, such as wireless, network access control, application delivery controllers, or having a large organizational impact. Advanced experience or knowledge in one or more scripting languages such as Ansible. Seeks out opportunities for improvements and develops realistic proposals for implementation. Consistently solicits input when making decisions or solving problems. Consistent professionalism in working with faculty, staff, and students. Efficient and expedient resolution of incidents and service requests. Demonstrated consistent and outstanding reliability. Demonstrated leadership in regards to communication with stakeholders. Proven ability to consistently perform above and beyond what is expected of an Associate Network Manager II. Consistently demonstrates behavior that is consistent with CMU's values and leadership standards.

Preferred Qualifications

Demonstrated ability of technical writing skills. Experience working in higher education. Experience with Palo Alto, Cisco Meraki, and Cisco ASA firewalls and other security technologies. Working knowledge of access control lists (ACLs). Experience with IDS/IPS technologies. Experience with NetFlow applications. Experience in setting up and troubleshooting VPN's. Experience with DNSSEC. Experience with IPSEC. Experience with IPv6. Experience with VoIP and unified communications. Experience with network access control. Experience with F5 application load balancers. Experience with Cisco and Aruba wireless systems. Experience with Aruba Clearpass. Experience with wireless troubleshooting. Experience with database administration. Experience with application development. Demonstrated creative problem-solving skills. Ability to perform under time deadline pressure. Relevant industry certifications.

Duties & Responsibilities

Associate Network Manager I: Responsible for installation maintenance and troubleshooting of network devices, such as switches and routers. Manages the implementation of IT security procedures. Utilizes software and hardware diagnostic tools to identify, diagnose and repair complex problems and factors effecting network performance and stability. Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software. Supports students and staff on wired and wireless networks. Associate Network Manager II: All responsibilities of the Associate Network Manager I, plus: Acts as internal and external consultant providing technical guidance in complex projects. Analyzes present systems and procedures, recommends changes or improvements. Defines requirement for improving or replacing systems. Guides system development and implementation, sometimes acting as project manager. Defines policy requirements for firewalls/router access control lists. Performs related networking tasks, or assigns to appropriate staff. Works with users in developing project requirements. Organizes and prepares new/modified system proposal reports. Develops ancillary technical manuals and documentation as appropriate. Recommends best network/system/solutions for the job. Develops automation of network systems. Works closely with other college and departmental technicians and collaborating with other IT staff. Associate Network Manager III: All responsibilities of the Associate Network Manager II, plus: Participates with faculty in research and instructional problem solving. Teaches courses as needed either internally or externally on subjects within his/her area of expertise. May be responsible for advising administrative supervisor of needs regarding repair facilities and equipment available, of needs regarding the altering of preventive maintenance schedules, and of needs regarding repair maintenance problems in general. Participates in long and short-range technology planning.

Supervision Exercised


Message to Applicants

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Employee Group Professional & Administrative -Salary Staff Pay Level Pay Range $55,000 - $85,000 Division President Department Network Services-OIT Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule M-F 8 a.m. - 5 p.m.; evenings & weekends as required. Location Mount Pleasant, MI About the Department About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid- American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small- town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

EEO Statement

CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https: // www. OCRIE).

If you wish to see “EEO is the Law” posters, please click here.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.

CMU's Title IX Coordinator can be reached at: Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: [email protected]

Posting Ends Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk ().

  • How did you first learn of this job opportunity? Please list the specific advertising source or indicate if it was word of mouth.
  • (Open Ended Question)

  • Are you currently an internal employee of CMU according to the university's definition?
  • Yes
  • No
  • If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
  • Not Applicable
  • Dispatcher
  • Medical Faculty
  • Office Professional
  • P&A, SO or Faculty
  • Police
  • Public Broadcasting
  • Sergeant
  • Service Maintenance
  • Supervisory/Technical
  • Do you have an associates degree or equivalent combination of education and experience that equates to two years?
  • Yes
  • No
  • Do you have IT experience related to the installation, configuration, modification & support of networked systems?
  • Yes
  • No
  • Are you willing to be on call?
  • Yes
  • No
  • Optional & Required Documents

    Required Documents

  • Resume/Curriculum Vitae
  • Cover Letter
  • Optional Documents

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