Associate Director User Services

University of North Carolina at Wilmington
September 26, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Posting Details

Posting Details

Position Title Associate Director User Services

External Link to Posting https: // College Teaching, Learning, and Library Svs - 308 College Dept/School Randall Library - 30800 Vacancy Number 16F-539 Position Number 6552 Location of Workplace Main UNCW Campus Brief Summary of Work for this Position

The Associate Director for User Services provides expertise and leadership for User Services, one of five major functional divisions in the University of North Carolina Wilmington's Randall Library. This position oversees circulation operations, information desk services (including email, phone, and chat services), staff and student employees, stack maintenance, and course reserves, and will oversee the development and implementation of a library-wide student employee development program. This position serves as a member of Randall Library's Senior Leadership Team (SLT) which is responsible for the overall leadership and strategic direction of the library and its services, spaces, and resources. Initially focused on User Services, the portfolio for this position may be updated in the future to reflect changing organizational needs as well as the strengths and interests of the successful applicant.

This is a 12-month, non-tenure track special faculty position reporting to the Associate Dean. For answers to frequently asked questions about employment at Randall Library, please see the FAQ for Prospective Employees.

Upon initial appointment, this position will:

  • Oversee the development, evaluation, and implementation of innovative, user-focused circulation and information desk services for students, staff, faculty, and community visitors
  • Provide strategic oversight of User Services division, including circulation operations, information desk services (including email, phone, and chat services), training and supervision of student Research Peer Navigators, training library staff and faculty and scheduling desk operations, stack maintenance, and course reserves
  • Coordinate the development, interpretation, and enforcement of policies, procedures, training materials, and communication protocols to ensure the provision of seamless public service at service desks and throughout public spaces.
  • Coordinate the development and delivery of a cohesive, library-wide high- impact student employment program for all student workers, including support for library student supervisors.
  • Collaborate with the Information Technology and Digital Services Division in the delivery of user services in technology rich spaces and in the development and utilization of the integrated library platform, including participating in the configuration, implementation, and training of a platform migration.
  • Collaborates with the Academic and Research Engagement division to deliver reference services to users
  • Collaborates with Building Manager to assess, evaluate, and enhance public space needs provide excellent user experience
  • Serve as the library lead on ADA compliance and support and services for users with disabilities
  • Maintain strong partnership with Library building partners.
  • In addition, Associate Directors have the following key responsibilities:

  • Oversee overall operations of the division, including directly or indirectly supervising, supporting, guiding, and evaluating 7 – 14 full- time employees (both faculty and staff).
  • Establish strategic goals and objectives for the division and develops, evaluates, and continually improves programs and services.
  • Foster flexible, collaborative work environments and strong teams, encouraging staff to engage in creative initiatives and partnerships to meet student and faculty needs.
  • Provide strong leadership and demonstrated commitment to the mission, vision, values, of Randall Library.
  • Analyze, discuss, plan, and implement the strategic direction of Randall Library, including the development of new services, resources, and spaces.
  • Develop annual budgets and approve large and/or strategic expenditures.
  • Identify gaps in services and develop staffing plans and new positions.
  • Work collaboratively to make ongoing decisions about library operations.
  • Participate in the development, implementation, review and revision of Library policies, procedures, and services.
  • As a library faculty member, this position will:

  • Provide in-person and virtual research help during scheduled Library Help Desk and virtual reference shifts, providing individual research and circulation assistance in person, by phone, email, and chat.
  • Participate in university and professional activities, including research, conference presentations, publications, service, and other evidence of scholarly activity.
  • Keep current with developments in librarianship, particularly in areas related to the division's focuses.
  • Minimum Education and Experience Requirements

  • Master's degree from an ALA-accredited program, or other relevant advanced degree and relevant experience
  • Five years of increasingly responsible, professional, relevant work experience in an academic library or similar setting
  • Preferred Education, Knowledge, Skills & Experience

  • Demonstrated experience managing reference, information, and circulation services, with specific knowledge or experience with a single service point.
  • Experience building training programs for students and staff/faculty.
  • Knowledge and understanding of emerging practices, standards, and trends relating to academic library spaces, circulation services, information and reference services, and overall user experience.
  • Knowledge and understanding of circulation modules within integrated library system.
  • Five years of experience in supervising professional and/or full-time para-professional staff within a library setting.
  • Demonstrated knowledge of emerging practices, standards, and trends in academic librarianship, particularly in areas related to the division's focuses.
  • Strong leadership skills, including demonstrated analytical and decision- making skills.
  • Effective interpersonal, oral, written, and virtual communication skills using a variety of media and technologies.
  • Record of collaborating to achieve results.
  • Demonstrated initiative and flexibility, as well as the ability to adapt to and work creatively in a rapidly changing environment.
  • Required Certifications or Licensure Primary Function of Organizational Unit

    Academic Affairs is the central division for implementing the academic mission of the University of North Carolina Wilmington. Through effective academic policies, practices, and programs, it provides leadership for excellence in teaching, scholarship, and creative work as well as service to local, regional, and global communities.

    William Madison Randall Library supports the University's mission through the provision of information resources, services and programs relevant to the needs of its students, faculty and staff. It also serves as a rich cultural resource for the surrounding community and the region. To accomplish this mission, the library provides (1) diverse collections of informational resources in multiple formats and specialized technologies to enable the creation of new knowledge; (2) efficient access to those informational resources and technologies; (3) assistance and instruction in identifying, evaluating and interpreting information; (4) a safe and comfortable facility which stimulates intellectual curiosity and reflective thinking; and (5) programs that connect scholars and interested individuals with information and expertise to inspire lifelong learning.

    The Library's User Services department oversees the development, evaluation, and implementation of innovative, user-focused services for delivering academic and information resources to the University and regional community and provides front-line assistance and support at the Library Help Desk (combined circulation and research assistance service point). The division manages all circulation functions including user check-in/checkout, billing, holds, stack maintenance and hard-copy reserve materials.

    College/School Information University Information

    The University of North Carolina Wilmington, the state's coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. Guided by our Strategic Plan, the university is committed to nurturing a campus culture that reflects its values of diversity and globalization, ethics and integrity, and excellence and innovation. A public institution with nearly 17,000 students, the university is focused on supporting and enhancing the student-centered learning experience that has been a hallmark since its founding in 1947. UNCW offers an array of programs at the baccalaureate and master's levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is one of the 17 institutions that make up the UNC System.

    EEO Statement

    At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

    Eligibility for Employment

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

    Special Notes to Applicants

    The candidate(s) selected for hire need a verification of their highest degree within the first 90 days of hiring. However, if teaching a four credit course the candidate(s) must be able to demonstrate eligibility to teach assigned courses by successfully meeting the credentialing requirements based on official transcripts and other documentation as required. Please note that a minimum of three professional references are required for all applications.

    Position Type Permanent Job Posting Date 08/21/2023 Job Close Date 09/26/2023

    Applicant Documents

    Required Documents

  • Resume
  • Cover Letter
  • List of 3 Professional References
  • Optional Documents

    Posting Specific Questions

    Required fields are indicated with an asterisk ().

  • How did you learn of this faculty opportunity with UNCW?
  • UNCW or College Website
  • Direct Contact from UNCW Faculty or Staff
  • Professional Organization or Association
  • Listserv or Professional Job Board
  • UNCW Social Media
  • Higher Ed Publication (such as Chronicle of Higher Education, Inside Higher Ed, Higher Ed Jobs)
  • Diverse Publication (such as Diverse Issues in Higher Education, PHD Project, Hispanic Outlook, Women in Higher Education)
  • HERC (Higher Education Recruitment Consortium)
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  • If you responded "other" above, please indicate where you learned of the faculty opportunity at UNCW:
  • (Open Ended Question)

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