Posting DetailsPosition Title Associate Director User Services
External Link to Posting https: // jobs.uncw.edu/postings/29377 College Teaching, Learning, and Library Svs - 308 College Dept/School Randall Library - 30800 Vacancy Number 16F-539 Position Number 6552 Location of Workplace Main UNCW Campus Brief Summary of Work for this Position
The Associate Director for User Services provides expertise and leadership for User Services, one of five major functional divisions in the University of North Carolina Wilmington's Randall Library. This position oversees circulation operations, information desk services (including email, phone, and chat services), staff and student employees, stack maintenance, and course reserves, and will oversee the development and implementation of a library-wide student employee development program. This position serves as a member of Randall Library's Senior Leadership Team (SLT) which is responsible for the overall leadership and strategic direction of the library and its services, spaces, and resources. Initially focused on User Services, the portfolio for this position may be updated in the future to reflect changing organizational needs as well as the strengths and interests of the successful applicant.
This is a 12-month, non-tenure track special faculty position reporting to the Associate Dean. For answers to frequently asked questions about employment at Randall Library, please see the FAQ for Prospective Employees.
Upon initial appointment, this position will:
In addition, Associate Directors have the following key responsibilities:
As a library faculty member, this position will:
Minimum Education and Experience Requirements
Preferred Education, Knowledge, Skills & Experience
Required Certifications or Licensure Primary Function of Organizational Unit
Academic Affairs is the central division for implementing the academic mission of the University of North Carolina Wilmington. Through effective academic policies, practices, and programs, it provides leadership for excellence in teaching, scholarship, and creative work as well as service to local, regional, and global communities.
William Madison Randall Library supports the University's mission through the provision of information resources, services and programs relevant to the needs of its students, faculty and staff. It also serves as a rich cultural resource for the surrounding community and the region. To accomplish this mission, the library provides (1) diverse collections of informational resources in multiple formats and specialized technologies to enable the creation of new knowledge; (2) efficient access to those informational resources and technologies; (3) assistance and instruction in identifying, evaluating and interpreting information; (4) a safe and comfortable facility which stimulates intellectual curiosity and reflective thinking; and (5) programs that connect scholars and interested individuals with information and expertise to inspire lifelong learning.
The Library's User Services department oversees the development, evaluation, and implementation of innovative, user-focused services for delivering academic and information resources to the University and regional community and provides front-line assistance and support at the Library Help Desk (combined circulation and research assistance service point). The division manages all circulation functions including user check-in/checkout, billing, holds, stack maintenance and hard-copy reserve materials.
College/School Information University Information
The University of North Carolina Wilmington, the state's coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. Guided by our Strategic Plan, the university is committed to nurturing a campus culture that reflects its values of diversity and globalization, ethics and integrity, and excellence and innovation. A public institution with nearly 17,000 students, the university is focused on supporting and enhancing the student-centered learning experience that has been a hallmark since its founding in 1947. UNCW offers an array of programs at the baccalaureate and master's levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is one of the 17 institutions that make up the UNC System.
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Special Notes to Applicants
The candidate(s) selected for hire need a verification of their highest degree within the first 90 days of hiring. However, if teaching a four credit course the candidate(s) must be able to demonstrate eligibility to teach assigned courses by successfully meeting the credentialing requirements based on official transcripts and other documentation as required. Please note that a minimum of three professional references are required for all applications.
Position Type Permanent Job Posting Date 08/21/2023 Job Close Date 09/26/2023Applicant Documents
Optional DocumentsPosting Specific Questions
Required fields are indicated with an asterisk ().
(Open Ended Question)