Associate Director of Ticketing

California Baptist University
June 12, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Open-ended
Working Time:Part time
Working type:N/A
Ref info:N/A
Posting Details

Position Information

Job Title Associate Director of Ticketing

Posting Number S1256P Pay Range

Position Summary Information


The position will support the Assistant Athletic Director for Ticketing with the day-to-day operations of the box office including, but not limited to, ticket operations, sales initiatives, staffing and customer service.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Understand and agree to abide by the mission of CBU and the CBU Athletics Department.
  • Responsible for managing and operating the ticketing system (currently Paciolan/TicketsWest), which includes, but is not limited to, event building, ticket and promotion configuration, user security, ticket design, and proofing. Ensure all hardware and software are working efficiently for staff and customer use.
  • Assist in the day-to-day operations of the CBU Box Office by providing excellent customer service digitally, over the phone, and in person. This will include answering customer questions over the phone, responding to customer inquiries through digital platforms, and assisting walk-up customers pre-game or day of the event. Communicate with donors, the public, students, and faculty-staff regularly to resolve seating needs, complaints, and staff support.
  • Provide exceptional customer service, conflict resolution, and enforcement of NCAA regulations related to ticketing for home competitions to include recruits, high school coaches, players, families, the general public, and donors.
  • Implement individual game, season ticket, and group sales strategies for athletic ticketed sporting events emphasizing growing fan base and revenue.
  • Help develop and execute sales and marketing plans including designing and implementing all comprehensive season ticket and group sales strategies.
  • Assist the Assistant Athletic Director for Ticketing with managing the department's budget, hiring, and supervising student workers.
  • Help oversee all ticketing operations for athletic events and select on-campus events. These duties can include printing of tickets, managing complimentary pass lists, managing group ticket lists, overseeing will-call operations, managing student workers, and reconciling cash with detailed financial reports at the closing of days' business operations.
  • Assist with event logistics as needed with other event staff to ensure operational readiness, efficiency, and resource utilization for the consistent delivery of services related to ticketing and front of house event operations.
  • Coordinate with various members of the athletics department, including, but not limited to, marketing, communications, media production, development, facilities, and event management.
  • Help prepare regular ticket sales audits and reports through the ticket system to reflect revenue and attendance at CBU events.
  • Support the Assistant Athletic Director for Ticketing with database management, including managing and organizing duplicate customer accounts, working with the campus departments to keep records up-to-date, and assisting customers with address changes throughout the year.
  • Coordinate event logistics as needed with other event staff to ensure operational readiness, efficiency, and resource utilization for the consistent fulfillment of services related to ticketing and satisfactory customer service.
  • Understand and agree to abide by the policies and procedures of the manual for the ticketing office.
  • Adhere to all institutional, conference, and NCAA by-laws and regulations.
  • Supervisory Responsibilities

    This position will work in accordance with the Assistant Athletic Director for Ticketing to supervise student workers. Could be responsible for assigning work and/or giving direction to part-time Student Workers to complete office work assignments.

    Other Knowledge Skills and Abilities

    OTHER SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to travel, and work evenings, weekends, and occasional holidays.
  • Able to be a positive representative of the University at all times.
  • Skill in the use of personal computers and related software applications.
  • A thorough knowledge of Business English and arithmetic; general office methods, procedures, and practices.
  • Knowledge of standard budgeting and expenditure control procedures and documentation.
  • Ability to plan, develop, and coordinate multiple projects.
  • Ability to read and write at a level appropriate to the position's duties.
  • Ability to gather data, compile information, and prepare reports.
  • Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff, student body and community.
  • Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Strong organizational skills and must be detailed-oriented.
  • Ability to resolve customer complaints and concerns.
  • Excellent telephone courtesy knowledge and customer service experience.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to create, compose, and edit written materials.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Ability to resolve customer complaints and concerns.
  • Education and/or Experience

    Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

    Posting Detail Information

    Open Date

    Remove from Web Open Until Filled Special Instructions to Applicants Nondiscrimination Statement

    State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.

    Quick Link to Posting https: //

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • Are you a Christian?
  • Yes
  • No
  • Do you attend church regularly?
  • Yes
  • No
  • If no, please explain (required):
  • (Open Ended Question)

  • Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
  • Yes (I am familiar and not in conflict)
  • No (I am in conflict or not familiar)
  • Applicant Documents

    Required Documents

    Optional Documents

  • Resume
  • Cover Letter
  • Letter of Reference 1
  • Letter of Reference 2
  • Other Document
  • Other Document 2
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