Posting Number: 0602530
Recruitment Type: Open to All Applicants
Position Title: Associate Director of Admission
Position Type: Staff
Position Status: Regular Full-time
Benefits Status: Benefits Eligible
Hiring Range: $26.20 - $27.64 per hour, with excellent benefits.
Department: Office of Admission
Posting Date: 01/13/2023
Closing Date When a sufficient number of qualified applicants has been
FT; Monday-Friday, 8am-5pm. Flexibility to work evenings and weekends.
The Associate Director of Admission is responsible for the creation,
coordination and follow-up of all campus visits, programs and events for
prospective students and families. The position is strongly focused on
providing excellent follow-through, customer service, and communicating the
educational opportunities available at Pacific Lutheran University. They are
responsible for performing duties that assure a quality campus visit
experience that strategically aligns with the University brand and enrollment
goals. Reports to the Associate Dean of Admission.
Essential Functions and Responsibilities:
Serve as the manager for all Office of Admission events and programs. This
includes preparation, day-of coordination and post-event processing.
Oversee the processing and coordination of all requests for both on-campus
and virtual campus visits, programs and events, adjusting and making
changes in student visit schedules as needed.
Create and maintain effective working relationships with campus
constituents: Admission colleagues, hospitality services, faculty,
administrative assistants, coaches and other departments.
Supervise the Office of Admission Student Ambassadors. This includes the
hiring, training, scheduling and daily management of their tasks and
Consistently evaluate current visit programs based on feedback and data.
Works to continuously improve and refine all aspects of campus visits and
events, from scheduling to communication.
Consult with the Associate Dean of Admission and Director of Recruitment
regarding the planning, implementation and review of all campus visit
activities. Develop an annual plan based on that review.
Provide guidance to the Senior Associate Director of Admission for
Marketing & Communication on promotion of visits, events and programs.
Stay up-to-date on best practices related to admission visits and events.
Propose new ideas based on the needs and goals of the Office of Admission.
Hire, train and manage an Admission Program Coordinator to support the
daily visit work.
Manage technology related to visits, programs and events such as our
Virtual Tour and scheduling software through Slate, our customer
relationship management system.
Maintain campus calendars for Admission events.
Perform general office duties, including fielding phone calls, responding
to emails, and checking and changing phone messages.
Articulate the university message to prospective students, families, high
school counselors, community college personnel, alumni, pastors, and
community members as they visit and engage with campus.
Manage selected student recruitment programs and special projects as
assigned by the Associate Dean of Admission.
Serves on the Office of Admission Leadership Team.
Performs payroll and budget related functions.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of and commitment to diversity, equity, and inclusion.
Excellent customer service and hospitality skills, including patience and
a collaborative spirit.
Strong data entry skills and attention to detail.
Ability to communicate with a diverse constituency.
Able to work in a fast-paced environment and manage multiple requests.
Congenial, with initiative and positive attitude.
Ability to see the larger picture and suggest improvements.
Familiarity with standard office procedures and equipment, including
technology, Microsoft Word, Excel and CRMs or other databases.
Strong organizational skills and ability to work independently on multiple
Sound appreciation for the values of a comprehensive liberal arts
education. A strong commitment to the College's goals and mission.
Sensitivity to the concerns and needs of diverse student populations.
Ability to work well under pressure.
Ability to follow through consistently on inquiries, requests, and
Ability to resolve problems and to develop relevant alternatives and
Ability to communicate effectively both verbally and in writing; to
establish positive public relations for the College; and to interact
effectively with a wide variety of people.
Ability to form strong coalitions with internal and external
2 years of progressively responsible job-related experience including
admission, higher education or hospitality experience.
Finalist applicants must satisfactorily complete pre-employment background
checks, including a driving abstract check, and pass PLU's Driver's
Supervisory experience of student and/or professional staff.
Experience with Banner and Slate or another CRM.
Must be able to multitask and focus in a noisy environment.
Flexibility to work evenings and weekends.
Some lifting and carrying of boxes and supplies up to 50 lbs.
Frequent sitting while performing keyboarding and writing.
Must be able to communicate with prospective students, other staff,
faculty, and others in person or by phone.
Special Instructions to Applicants:
PLU is a small, private university where caring means more than kindness and
consideration — it means a bold commitment to expanding well-being,
opportunity, and justice. Because PLU is a community committed to the creation
and advancement of knowledge through diversity and inclusion, the university
actively recruits a diverse faculty, staff, and student body. PLU is an equal
opportunity employer and welcomes applications from members of historically
underrepresented and minoritized groups, women, veterans, persons with
disabilities, and others who would bring broadly diverse perspectives,
experiences, and backgrounds in educational, research or other work
PLU offers an excellent benefits package including tuition remission for
employees and their dependents, generous retirement plan, medical, dental,
paid vacation and sick leave, major holidays off (including Christmas/New
Year's break and extra time off during the summer), and many other great
university benefits. PLU is a qualifying employer under the Public Service
Loan Forgiveness Program as a 501©(3) tax-exempt organization. Click
here for detailed benefits information.
For general application questions or if you need accommodations at any point
in the application and/or interview process, please contact the Human
Resources Office at 253-535-7185 or [email protected]
Required fields are indicated with an asterisk ().
Are you 18 years of age or older?
Do you have a Bachelor's degree?
Do you have a current valid driver's license which you have had for at least 2 years?
Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now or indefinitely into the future?
List of Three References