Associate Director of Admission

Posting Details

Posting Details

Posting Number: 0602530

Recruitment Type: Open to All Applicants Position Title: Associate Director of Admission Position Type: Staff Position Status: Regular Full-time Benefits Status: Benefits Eligible FLSA: Non-Exempt Hiring Range: $26.20 - $27.64 per hour, with excellent benefits. Department: Office of Admission Posting Date: 01/13/2023 Closing Date When a sufficient number of qualified applicants has been identified. Work Schedule:

FT; Monday-Friday, 8am-5pm. Flexibility to work evenings and weekends.

General Description:

The Associate Director of Admission is responsible for the creation, coordination and follow-up of all campus visits, programs and events for prospective students and families. The position is strongly focused on providing excellent follow-through, customer service, and communicating the educational opportunities available at Pacific Lutheran University. They are responsible for performing duties that assure a quality campus visit experience that strategically aligns with the University brand and enrollment goals. Reports to the Associate Dean of Admission.

Essential Functions and Responsibilities:

Serve as the manager for all Office of Admission events and programs. This includes preparation, day-of coordination and post-event processing.

Oversee the processing and coordination of all requests for both on-campus and virtual campus visits, programs and events, adjusting and making changes in student visit schedules as needed.

Create and maintain effective working relationships with campus constituents: Admission colleagues, hospitality services, faculty, administrative assistants, coaches and other departments.

Supervise the Office of Admission Student Ambassadors. This includes the hiring, training, scheduling and daily management of their tasks and responsibilities.

Consistently evaluate current visit programs based on feedback and data. Works to continuously improve and refine all aspects of campus visits and events, from scheduling to communication.

Consult with the Associate Dean of Admission and Director of Recruitment regarding the planning, implementation and review of all campus visit activities. Develop an annual plan based on that review.

Provide guidance to the Senior Associate Director of Admission for Marketing & Communication on promotion of visits, events and programs.

Stay up-to-date on best practices related to admission visits and events. Propose new ideas based on the needs and goals of the Office of Admission.

Hire, train and manage an Admission Program Coordinator to support the daily visit work.

Manage technology related to visits, programs and events such as our Virtual Tour and scheduling software through Slate, our customer relationship management system.

Maintain campus calendars for Admission events.

Perform general office duties, including fielding phone calls, responding to emails, and checking and changing phone messages.

Articulate the university message to prospective students, families, high school counselors, community college personnel, alumni, pastors, and community members as they visit and engage with campus.

Manage selected student recruitment programs and special projects as assigned by the Associate Dean of Admission.

Serves on the Office of Admission Leadership Team.

Performs payroll and budget related functions.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of and commitment to diversity, equity, and inclusion.

Excellent customer service and hospitality skills, including patience and a collaborative spirit.

Strong data entry skills and attention to detail.

Ability to communicate with a diverse constituency.

Able to work in a fast-paced environment and manage multiple requests.

Congenial, with initiative and positive attitude.

Ability to see the larger picture and suggest improvements.

Familiarity with standard office procedures and equipment, including technology, Microsoft Word, Excel and CRMs or other databases.

Strong organizational skills and ability to work independently on multiple tasks simultaneously.

Sound appreciation for the values of a comprehensive liberal arts education. A strong commitment to the College's goals and mission.

Sensitivity to the concerns and needs of diverse student populations.

Ability to work well under pressure.

Ability to follow through consistently on inquiries, requests, and suggestions.

Ability to resolve problems and to develop relevant alternatives and recommendations.

Ability to communicate effectively both verbally and in writing; to establish positive public relations for the College; and to interact effectively with a wide variety of people.

Ability to form strong coalitions with internal and external constituencies.

Required Qualifications:

2 years of progressively responsible job-related experience including admission, higher education or hospitality experience.

Bachelor's degree.

Finalist applicants must satisfactorily complete pre-employment background checks, including a driving abstract check, and pass PLU's Driver's Certification Training.

Preferred Qualifications:

Master's degree.

Supervisory experience of student and/or professional staff.

Experience with Banner and Slate or another CRM.

Work Conditions:

Must be able to multitask and focus in a noisy environment.

Flexibility to work evenings and weekends.

Physical Requirements:

Some lifting and carrying of boxes and supplies up to 50 lbs.

Frequent sitting while performing keyboarding and writing.

Must be able to communicate with prospective students, other staff, faculty, and others in person or by phone.

Special Instructions to Applicants:

HigherEdJobs: Worksource: Tacoma Chamber:

Other Information:

PLU is a small, private university where caring means more than kindness and consideration — it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, generous retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year's break and extra time off during the summer), and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501©(3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or [email protected]

Supplemental Questions

Required fields are indicated with an asterisk ().

Are you 18 years of age or older?

Yes

No

Do you have a Bachelor's degree?

Yes

No

Do you have a current valid driver's license which you have had for at least 2 years?

Yes

No

Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now or indefinitely into the future?

Yes

No

Applicant Documents

Required Documents

Cover Letter

Resume

List of Three References

Optional Documents