Posting Details
Position Information
Job Title Assistant, Information
Job Description
The Information Assistant provides general college information and performs a
variety of technical services related to admissions, records, financial aid
and registration for students, faculty, staff and the general public, who
contact the College Information Center. The Information Assistant serves as an
intricate part of the college's front door team and provides superior customer
service; this position supports the College's goals and objectives related to
enrollment and retention.
Duties/Functions
Efficiently operates Call Center technology to answer questions regarding
the college, particularly admissions, records, financial aid, continuing
education and registration through the use of superior customer services
skills.
Utilizes the College's queue management software to sign-in visitors and
students at the Enrollment Services Center Counter ensuring that customers
are able to efficiently and accurately access student services such as
admissions, advising, financial aid, and records.
Responsible for the accurate and timely entry of college forms associated
with the student records. Reviews all form data for deficiencies;
resolving discrepancies by using standard procedures. Verifies entered
student data by reviewing, correcting, deleting or reentering data as
appropriate.
Establishes and maintains effective relationships with students, faculty,
staff, administration, and the general public.
Prioritizes, performs and completes all duties as assigned by supervisor
to meet required deadlines.
Conducts himself/herself in a manner which is in keeping with the college
philosophy respecting the worth and dignity of each individual, remaining
aware at all times that s/he is possibly the first contact that the public
may have with the college.
Demonstrate and model the College's employability skills: adaptability,
communication, information processing, problem solving, responsibility and
teamwork.
Difficult Challenges
During peak times there will be a high volume of call center and in-person
customer service demands.
Contacts
Daily: students, visitors, staff, and faculty.
Education Required
High school diploma or GED equivalency
Education Preferred
Associate degree in office technology or a related field from a regionally
accredited post-secondary institution
Experience Required
One year clerical experience.
Experience with data entry/processing (as determined by a GTCC pre-
employment skills test)
Experience in a customer service environment
Experience Preferred
Greater than one year of clerical experience.
Experience working in an educational customer service environment
Experience with an integrated student information system, e.g., Ellucian
Datatel, Banner or Jenzabar
Proficiency/Fluency in Spanish
KSA Required
General knowledge and experience working with traditional, non-
traditional, and multicultural post-secondary students
Strong analytical and problem solving skills
Ability to learn information and details related to GTCC programs,
facilities, campuses, offices etc.
High levels of accuracy, confidentiality, and trustworthiness
The ability to participate as a team member, to establish and maintain
effective relationships with students, faculty, and the general public
Skill in group management and control, the ability to communicate
effectively, to understand and interpret school policy, and to readily
adjust to change
Basic computer literacy
Strong oral communication skills
A general knowledge of the community college mission and philosophy
Ability to identify problems and potential causes while developing and
implementing action plans for solutions
Above average typing skills required along with keen attention to detail
and strong organizational skills
Ability to work with minimal supervision
Ability to operate a computerized switchboard
Knowledge of higher education laws (e.g. Family Educational Rights and
Privacy Act (FERPA), Title IX, etc.)
KSA Preferred
Department/Job Specific Requirements
Ability to work a flexible schedule as determined by the supervisor to
cover the necessary hours. Must manage and maintain punctual attendance in
accordance with the college's attendance policy and procedures.
Registration, graduation, and other heavy work periods will require
additional hours. Evening and weekend work may be required.
The following (compliance) training is required and must be completed within
the first 30 days of hire with annual refresher training thereafter:
Ethics
Safety/Shooter on Campus
Personal Information Protection Training (PIP)
Anti-Discrimination/Harassment & Title IX
Other training may be required as determined applicable.
Physical Demands
Physical Activity: Primarily sitting
Environmental Hazard(s): <15%
Lifting: <=20lbs.
Posting Type Staff
Posting Detail Information
Posting Number 2023-103-REG
Open Date 08/21/2023
Close Date 09/20/2023
Open Until Filled No
Special Instructions to Applicants
Supplemental Questions
Required fields are indicated with an asterisk ().
Documents Needed To Apply
Required Documents
Optional Documents
Resume
Cover Letter
Transcripts
Curriculum Vitae
Other
