Assistant Director, Welcome Center #441815

Assistant Director, Welcome Center #441815

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Position Information

Posting Number 20112733

Position Title Assistant Director, Welcome Center #441815 FTE 1.00 Position Type Staff Department Office of Admissions

Position Summary Information

Job Summary/Basic Function

About This Role: The Assistant Director, Welcome Center is responsible for providing leadership and daily supervision of the daily campus visit program as well as on-campus admission events. Collaborate with staff for implementation and execution of large group, small, targeted visits, and daily and individual visits. Provide leadership for the Tour Guide program (LU Crew), as well as all admission events. Represents the face and spirit of the university by ensuring excellent customer service and quality follow-up and reporting for all perspective Cardinals visitors to the Beaumont Campus. When necessary, assists applicants, students, parent, and members of the public with the admissions process and provide accurate recruitment information. This position reports directly to the Director of Welcome Center.

What You'll Do – Position Responsibilities

Responsible for management and oversight of all on campus visit programs and daily campus visits

Collaborates with Director of Welcome Center to develop on campus visit strategies as well as implementing short and long-term business, operation, and maintenance plans.

Evaluate effectiveness of daily visits and campus programs, using data to enhance program offerings and the visit experience.

Provide leadership to student staff, ensuring effective visit opportunities for diverse populations of students and parents.

Manage and conduct administrative oversight for assigned personnel, delegating tasks and monitoring performance.

Develop standard operation procedures and oversee training of all welcome center personnel and student service areas to give focus on excellence in customer service

Monitor the entire welcome process in order access and provide a quality experience for prospective students and their families.

Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by Director of Welcome Center

Serve as liaison between the new visitor welcome center and the University community, including the scheduling of use by University departments and organizations

Provide direction and leadership for LU Crew, creating a well-trained core of representatives for the University

Oversee recruitment events and evaluate their effectiveness as a function of yield initiatives, recommending improvements based on visitor experience and feedback

Make recommendations regarding the web site and publications to promote campus visit programs

Work with recruitment marketing manager to develop communication plans as a follow-up to campus visits

Attend various functions that merit Lamar University's attendance (i.e. scholarship award ceremonies)

Performs all other essential duties as assigned

Who We Are:

Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

Benefits:

At Lamar University one of the ways, we show value to our team members is by offering the following perks:

Health, dental & vision insurance

Life insurance

State of Texas Retirement plans

Tuition covered at 100% for employees, spouses and/or eligible dependent.

Paid time off – vacation, sick, and holidays.

Minimum Qualifications

What You'll Need to Succeed – Minimum Qualifications

Bachelor's degree required

Valid Driver's license required

Experience speaking to a diverse and varied student populations including low socioeconomic (SES), first generation, and other groups traditionally underrepresented in higher education preferred.

EEO Statement

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas SB 805, Section 657.003.

Preferred Qualifications

Preferred Qualifications:

Master's degree preferred

Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary Commensurate Work Hours

Application Information

Posting Date 08/22/2023

Close Date Open Until Filled Yes Special Instructions

Posting Specific Questions

Required fields are indicated with an asterisk ().

Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? PLEASE READ IMPORTANT INSTRUCTIONS: To be considered for Veteran's Preference, applicants must complete and email to [email protected] a Standard Form 15 located at https: // www. opm.gov/forms/pdffill/sf15.pdf to include the required documents per the instructions on the form. Emails MUST also include position titles and posting numbers for each and every position applied for. APPLICANTS WHO FAIL TO EMAIL ALL REQUIRED DOCUMENTS BEFORE A POSTING CLOSES WILL NOT BE AWARDED VETERAN'S PREFERENCE.

Yes

No

In what field did you earn your Bachelor's degree?

(Open Ended Question)

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Unofficial Transcript 1

Miscellaneous