Assistant Director of Student Success and Retention
Job Classification
Pay grade level: Grade 15
Compensation: Minimum – $55,456 Midpoint - $69,321 Maximum - $83,185.
Compensation commensurate with education and experience.
Employee category: Staff
Position Type: Full-Time
FLSA status: Exempt
Hybrid work eligibility: Yes
Position Details
Job Code: SA101FTEASD
Department: Student Success Center
Division: Student Affairs and Enrollment Management
Reports to: Director of Student Success and Retention
Positions Supervised: Student Success and Retention Advisors
Location: Primarily Main Campus, but any other college location as assigned by
the appropriate administrator
Job Purpose
The Assistant Director of Student Success and Retention is responsible for
developing, administering, managing, and coordinating academic advising
programs and services in the Student Success Center. The Assistant Director
chairs the College-wide KCKCC Advising Council and leads the efforts toward
establishing practical guided pathway advising practices and other assigned
retention services to support students from admission to completion.
The Student Success Center is a department within the Division of Student
Affairs and Enrollment Management (SAEM). Reporting to the Director of
Student Success and Retention, the Assistant Director ensures the high-quality
execution and administration of customer service, business processes, and
project management with colleagues across the College to support KCKCC's
mission and strategic priorities related to enrollment management, student
success, and fostering a diverse and inclusive environment for all students.
Position Description
Under the supervision of the Director, develop and implement office
policies, procedures, and data processing and technology that support
influential academic and guided pathways advising processes in alignment
with the strategic priorities and goals of the College and Student Success
Center.
Develop and execute policies, procedures, and data processing and
technology that support student completion strategic priorities and goals
for the College.
Lead and coordinate KCKCC's Advising Council, ensuring high-impact
practices for student completion and success.
Responsible for developing, implementing, and coordinating academic
advising policies and procedures for Student Success Advisors and academic
departmental advisors.
Responsible for developing, implementing, and coordinating the day-to-day
functional administration of retention services, including CRM ADVISE and
Maxient Conduct, in collaboration with divisional leadership, information
technology, and other College partners.
Responsible for the development, coordination, assessment, and execution
of student support services and programs aligned with the strategic
priorities of the College and high-impact practices that support degree
progression and student success.
Represent the Director in meetings/events and oversee operations when
needed.
Keep abreast of national trends by attending workshops and conferences,
maintaining appropriate memberships, and other professional development
opportunities.
As assigned, liaise with national, regional, state, and local
organizations promoting best practices in student completion and guided
pathways advising services.
Other duties as assigned by the Director of the Student Success Center and
Retention and the Vice President for Student Affairs and Enrollment
Management aligned with College and SAEM strategic priorities and goals.
Knowledge, Skills, and Abilities
Possess strong written and oral communication skills.
Must demonstrate a commitment and ability to work with a diverse student,
faculty, and staff population.
Must demonstrate a commitment to inclusive practices that promote social
justice and equity.
Demonstrates core practice skills such as active listening, open-ended
questions, summarizing, and reframing.
Creates a welcoming and trusting environment that engages students,
placing the student's unique experiences at the center of the work.
Fosters agency through developmental advising practices that encourage
self-efficacy, self-determination, self-advocacy, and accountability.
High energy, self-starter who can work with minimal supervision.
Ability to develop and maintain excellent working relationships and
establish credibility with all levels of students, faculty, and staff in
the organization and with community partners.
Detail-oriented.
Working knowledge of Microsoft Office 365 applications.
Ability to manage several projects with multiple deadlines simultaneously.
Position Qualifications and/or Education
Minimum Qualifications and/or Education
Master's degree in education, counseling, student development, social
work, or related field.
Two (2) years of experience in academic advising, counseling, or related
area.
Preferred Qualifications and/or Education
Demonstrated ability to communicate information to diverse personnel at
various organizational levels.
Demonstrated record of analyzing and synthesizing large amounts of data
for preparing sound and relevant proposals.
Demonstrated record of experience with Ellucian student information
systems, Maxient Conduct, or comparable systems.
Experience within a higher education institution working with a student
population with a highly diverse, first-generation, and financially
fragile population.
Demonstrated understanding of guided pathways principles and holistic
student support design.
Physical Requirements
While performing the duties of this job, the employee is frequently required
to stand, talk, hear, walk, and sit. While performing the duties of this job,
the employee may occasionally push or lift items.
Work Schedule
Assigned 40 hours per week, during Admissions regular hours of
Monday–Thursday, 8:00am–6:00pm and Friday, 8:00am–5:00pm. Must be able to work
variable schedule/hours to meet operational needs. May require evening and
weekend hours, frequent travel, and must be able to work evening and weekend
hours when required.
To Apply
Visit www. kckcc.edu and click on CAREERS for a list of
available positions.
Read the job announcement carefully noting the minimum qualifications and
required information. Note that information contained in your application
materials will be used to determine if you meet the minimum qualifications
for the position. Make sure you complete/submit all the documents listed
as required.
During the application process, unofficial transcripts may be submitted.
However, please note that upon selection for hire, you will be required to
submit official transcripts.
Ensure that your transcripts show that a degree was awarded or conferred
if you are stating that it is your highest level of education completed.
If you certify your level of education and it cannot be verified from your
transcript(s), your application may not be referred to the selection
committee.
Foreign degrees are acceptable provided they have been translated and/or
shown to have equivalency to a United States: Associate, Bachelor, Master,
or Doctorate level degree.
Documentation verifying completion of a degree, course work within a
discipline, or other educational criteria should be electronically
attached (uploaded) to your application.
Three (3) professional references with phone number and email addresses
are required.
A college selection committee is responsible for application review and
interviews. The final candidate(s) selected to be hired will be made by
the hiring manager.
Successful completion of a background check on all persons recommended for
employment is required Individual hiring departments may elect to
administer pre-employment tests, which are relevant to essential job
functions as part of the applicant selection/hiring process.
This job description in no way states or implies that these are the only
duties to be performed by the employee occupying this position. Employees will
be required to follow any other job-related instructions and to perform any
other job-related duties requested by their supervisor. This job description
may be revised upon development of other duties and changes in
responsibilities.
KCKCC is an Equal Opportunity and Affirmative Action Educational
Institution
