Assistant Director of Student Success and Retention

Kansas City Kansas Community College
March 17, 2023
Offerd Salary:$55,456
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A

Assistant Director of Student Success and Retention

Job Classification

Pay grade level: Grade 15 Compensation: Minimum – $55,456 Midpoint - $69,321 Maximum - $83,185. Compensation commensurate with education and experience. Employee category: Staff Position Type: Full-Time FLSA status: Exempt Hybrid work eligibility: Yes

Position Details

Job Code: SA101FTEASD Department: Student Success Center Division: Student Affairs and Enrollment Management Reports to: Director of Student Success and Retention Positions Supervised: Student Success and Retention Advisors Location: Primarily Main Campus, but any other college location as assigned by the appropriate administrator

Job Purpose

The Assistant Director of Student Success and Retention is responsible for developing, administering, managing, and coordinating academic advising programs and services in the Student Success Center. The Assistant Director chairs the College-wide KCKCC Advising Council and leads the efforts toward establishing practical guided pathway advising practices and other assigned retention services to support students from admission to completion.

The Student Success Center is a department within the Division of Student Affairs and Enrollment Management (SAEM). Reporting to the Director of Student Success and Retention, the Assistant Director ensures the high-quality execution and administration of customer service, business processes, and project management with colleagues across the College to support KCKCC's mission and strategic priorities related to enrollment management, student success, and fostering a diverse and inclusive environment for all students.

Position Description

  • Under the supervision of the Director, develop and implement office policies, procedures, and data processing and technology that support influential academic and guided pathways advising processes in alignment with the strategic priorities and goals of the College and Student Success Center.
  • Develop and execute policies, procedures, and data processing and technology that support student completion strategic priorities and goals for the College.
  • Lead and coordinate KCKCC's Advising Council, ensuring high-impact practices for student completion and success.
  • Responsible for developing, implementing, and coordinating academic advising policies and procedures for Student Success Advisors and academic departmental advisors.
  • Responsible for developing, implementing, and coordinating the day-to-day functional administration of retention services, including CRM ADVISE and Maxient Conduct, in collaboration with divisional leadership, information technology, and other College partners.
  • Responsible for the development, coordination, assessment, and execution of student support services and programs aligned with the strategic priorities of the College and high-impact practices that support degree progression and student success.
  • Represent the Director in meetings/events and oversee operations when needed.
  • Keep abreast of national trends by attending workshops and conferences, maintaining appropriate memberships, and other professional development opportunities.
  • As assigned, liaise with national, regional, state, and local organizations promoting best practices in student completion and guided pathways advising services.
  • Other duties as assigned by the Director of the Student Success Center and Retention and the Vice President for Student Affairs and Enrollment Management aligned with College and SAEM strategic priorities and goals.
  • Knowledge, Skills, and Abilities

  • Possess strong written and oral communication skills.
  • Must demonstrate a commitment and ability to work with a diverse student, faculty, and staff population.
  • Must demonstrate a commitment to inclusive practices that promote social justice and equity.
  • Demonstrates core practice skills such as active listening, open-ended questions, summarizing, and reframing.
  • Creates a welcoming and trusting environment that engages students, placing the student's unique experiences at the center of the work.
  • Fosters agency through developmental advising practices that encourage self-efficacy, self-determination, self-advocacy, and accountability.
  • High energy, self-starter who can work with minimal supervision.
  • Ability to develop and maintain excellent working relationships and establish credibility with all levels of students, faculty, and staff in the organization and with community partners.
  • Detail-oriented.
  • Working knowledge of Microsoft Office 365 applications.
  • Ability to manage several projects with multiple deadlines simultaneously.
  • Position Qualifications and/or Education

    Minimum Qualifications and/or Education

  • Master's degree in education, counseling, student development, social work, or related field.
  • Two (2) years of experience in academic advising, counseling, or related area.
  • Preferred Qualifications and/or Education

  • Demonstrated ability to communicate information to diverse personnel at various organizational levels.
  • Demonstrated record of analyzing and synthesizing large amounts of data for preparing sound and relevant proposals.
  • Demonstrated record of experience with Ellucian student information systems, Maxient Conduct, or comparable systems.
  • Experience within a higher education institution working with a student population with a highly diverse, first-generation, and financially fragile population.
  • Demonstrated understanding of guided pathways principles and holistic student support design.
  • Physical Requirements

    While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, and sit. While performing the duties of this job, the employee may occasionally push or lift items.

    Work Schedule

    Assigned 40 hours per week, during Admissions regular hours of Monday–Thursday, 8:00am–6:00pm and Friday, 8:00am–5:00pm. Must be able to work variable schedule/hours to meet operational needs. May require evening and weekend hours, frequent travel, and must be able to work evening and weekend hours when required.

    To Apply

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  • Read the job announcement carefully noting the minimum qualifications and required information. Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position. Make sure you complete/submit all the documents listed as required.
  • During the application process, unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.
  • Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed. If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.
  • Foreign degrees are acceptable provided they have been translated and/or shown to have equivalency to a United States: Associate, Bachelor, Master, or Doctorate level degree.
  • Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.
  • Three (3) professional references with phone number and email addresses are required.
  • A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
  • Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

    KCKCC is an Equal Opportunity and Affirmative Action Educational Institution

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