Assistant Dean for User Experience & Service Analytics

Asbury Theological Seminary
March 16, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Job Details

Job Location

Kentucky Campus - Wilmore, KY


Under the supervision of the Dean of LITS, this position is directly responsible for managing Asbury Global platform initiatives related to technology and software implementation to enhance the student experience and leveraging of informational resources. Must be able to work collaboratively between Formation, Academics, Enrollment Management, and Library Information, Technology Services (LITS) to achieve necessary outcomes. This position reports directly to the Dean of LITS with the expectation that this position represents and interacts often with Asbury Global leadership to include departmental meetings, trainings, etc.


  • Provide leadership for Asbury Global initiatives in alignment with the established vision, mission, goals, and culture of the institution
  • Work to maximize software capabilities and end-user experience for Asbury Global initiatives
  • Design and develop infrastructure and application strategy for Asbury Global software in collaboration with LITS
  • Collaborate with employees, EMT, Formation, and Academics including Asbury Global faculty to maximize ERP, CRM, LMS and other software to enhance data integration, reporting, and student experience. Identify opportunities and initiate solutions for Asbury Global to build strategic relationships between LITS and other departments and process areas.
  • Coordinates training for employees in Formation, EMT, and Academics so that multiple users can utilize software as needed.
  • Ability to work effectively both independently and cooperatively as a member of the Asbury Global leadership team. Attends Asbury Global leadership meetings (when appropriate) to ensure cross-systems collaboration.
  • Exhibit professionalism and integrity through excellent verbal and written communication skills
  • Ability to lead cross-systems collaborations that facilitate change and promote action related to Asbury Global/institutional technology
  • Identify and accurately document Asbury Global student needs vis-à-vis various stakeholders
  • Plan and conduct Asbury Global student research and analysis and apply results in proposed solutions. Plan and conduct usability testing to evaluate the success of implementations with respect to Asbury Global student experience.
  • Works collaboratively with the Director of IEA and the Student Assessment, Research, and Analysis Specialist in creating dashboards to make data- driven decisions related to set goals and objectives
  • Prepare and validate process models for existing Asbury Global practices. Work with Asbury Global process owners to assist in the resolution of process issues by identifying and determining future software needs related Asbury Global student experience.
  • In collaboration with Technical Support Services and/or Administrative Technology, support selected software systems with Asbury Global student experience and efficiency in mind (CRM, ERP, Course Scheduling Software, LMS, Assessment software, etc.)
  • Provides information to Asbury Global faculty regarding LITS resources and training, particularly in Instructional Design, Library Resources, and Academic Productions.

  • Represents the Seminary at selected on-campus and off-campus events
  • Participates in various committee assignments and other duties
  • Remains current on educational technology and best-practices

  • Proactive Leader Works well with or without close supervision
  • Works well as a member of a team
  • Values community brings a spirit of enthusiasm and energy
  • Superior communications, organizational and interpersonal skills
  • Competency in relational skills and team building
  • Dresses and maintains self in a professional manner
  • Demonstrates knowledge and sound judgment in matters of Seminary policy and procedures
  • Skilled in the areas of creative problem-solving, conflict resolution, group planning, and decision-making processes

  • Degree in relevant field preferred or UX Design Certification
  • A minimum of 3 years of relevant experience with user experience management.
  • Proven ability to design flow or site organization in a complex environment
  • Proven ability to collaborate with multiple users and subject matter expertise to deliver user-centric systems
  • Experience in Campus Management, Blackbaud, Slate, and/or scheduling software is a plus
  • Ability to travel as needed for Seminary purposes, to operate a motor vehicle legally, to lift up to 35 pounds
  • A firm commitment to the Asbury Seminary Ethos Statement

  • Works in collaboration with Admissions, Registrar, Student Services, Student Success, and Financial Aid Directors as part of the Enrollment Management and Student Services Team
  • Works closely with LITS to ensure cross-systems collaboration and support
  • Works closely with Formation and Academics to enhance the GL platform and student experience
  • In partnership with EMT, Formation, and Academics, annually develop specific Key Performance Indicators for the year.
  • Encourages and maintains a service-oriented, can-do ethos
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