Applications Specialist

Macquarie University
November 28, 2023
Offerd Salary:$104,726 to $113,545
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

• From $104,726 to $113,545 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading • Full time, continuing role. Based at Wallumattagal campus, North Ryde. • High performing team. Hybrid working arrangement.


Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University.

Application Services is responsible for providing the ongoing business as Usual management and support activities associated with applications, platforms and technologies managed by MQ IT.

The Applications Specialist (Student) will be responsible for:

  • Incident management, resolution and post-incident analysis of major incidents.
  • Translating business needs into solution design using most suitable AMIS functionality.
  • Continuous improvement of processes, systems performance, working methods, and tools.
  • Following the change control process to implement changes, enhancements, and bug fixes.
  • Ensuring the latest release of AMIS is implemented in a timely manner with minimal or no disruption to operations.
  • Vendor management and communication for escalation of critical issues.
  • Producing reports based on defined measures, metrics, and key performance indicators.
  • Creating and maintaining operation documentation.
  • About You

    You are an experienced IT professional, having been a subject matter expert in a relevant business domain, application platform or technology stack. You will have knowledge of IT service management concepts and experience with their applications in an enterprise work environment supporting both cloud and hybrid on-premises application configurations.

    You will be an effective communicator, with good verbal and written skills with clients and other business stakeholders.

    About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

    To Apply To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

  • Demonstrated knowledge and experience as a subject matter expert in student administration support functions, processes and procedures, particularly in relation into their application support requirements.
  • Demonstrated experience in one or more of the following application development and support capabilities including requirements analysis, design, build and configuration, test, change management and training, release management, monitoring, tuning, and maintenance.
  • Experience in incident response, resolution and post incident analysis of major incidents.
  • Demonstrated analytical and problem-solving skills including the ability to analyse and interpret requirements and information from numerous sources.
  • Proven experience in documenting operational support procedures.
  • This position requires a criminal record check.

    Role-specific Enquiries: Julines Liong, Manager, Applications Services (Student) via [email protected]

    General Enquiries: Rainki Kan, HR Administrator via [email protected]

    Applications Close: Tuesday, 28 November 2023 at 11:59pm (AEST)

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    28/11/2023 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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