Aging Care Management Supervisor 1 (Program Support) at County of Northampton

University of New Hampshire
September 19, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


The Aging Care Management Supervisor 1 – Program Support is responsible for the direct supervision of a unit of Care Managers, which works within the County's Area Agency on Aging to provide services to the elderly in an assigned county. This role may also supervise the provision of direct services in any one of several programs within the County's Area Agency on Aging.


This position reports directly to the Aging Care Program Administrator.


This position is responsible for the supervision of a unit of Care Managers.


Oversees, through unit meetings, individual conferences and case/record reviews, the quality of services rendered by unit personnel at care plan development, service delivery and monitoring phases, as well as documentation maintained in the AAA's data system (SAMS) and hard copy/electronic files for OPTIONS and Caregiver Support Programs.

Monitors for required forms and journal entries.

Must be available to staff for continuing consultation on cases, as well as for discussions of concerns relating to advocacy and the appropriate utilization of agency and community resources.

Orients and arranges for training for PA MEDI (health insurance counseling) volunteers, assists with on-boarding of volunteers, and monitors on-boarding process.

Organizes and supervises volunteers' work and establishes specific day and time for regular meetings. Sends out notices and information, prepares materials.

Plans flexible agendas for each meeting to ensure volunteers make most effective use of time. Consults with volunteers on program policy/procedure and consumer concerns.

Counsels consumers on health insurance and long-term care coverage needs.

Coordinates needs and outreach efforts of volunteers/counseling sites.

Approves time sheets and manages leave requests.

Assigns cases and supervises work flow.

Develops written procedures/guidelines and internal policies for unit operation.

Gathers, processes, and disseminates information from Agency administrative and unit staff as well as represents unit concerns at the supervisory and administrative level.

Approves time certifications and expense reports.

Completes Performance Evaluation Reports.

Approves/Disapproves leave and administers discipline as necessary.

Functions as back up to care managers and provides direct service in the absence of the worker and may also function as a back up to Protective Services Supervisor as needed.

Assists staff in the performance of their duties and, in select situations, intervenes with consumers and the community.

With the Administrator, interviews candidates for employment in the OPTIONS and Caregiver Support Units.

Coordinates unit functions and procedures with other Aging units.

Contacts other agencies and segments of the community and interprets Agency programs and service as well as assists in planning to meet community needs.

Oversees the training of new staff and interns assigned to the Agency for field placement.

Schedules, develops, and presents in-service training for staff as needed.

Maintains confidentiality at all times.

Must be available to cover on-call hours when required.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

All social service staff must be able to drive or able to provide own transportation in order to carry out assigned responsibilities and must carry appropriate insurance.

An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


EDUCATION & EXPERIENCE – Three years of experience in public or private social work and a Bachelor's Degree; OR

Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.


Knowledge of social casework principles and methods.

Knowledge of current social, economic, and health problems and community resources as related to older adults.

Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, and/or health problems.

Knowledge of the basic principles and methods of program interpretation and community organization.

Skill in the development of plans to address the needs of older adults.

Ability to work effectively with older adults and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Ability to evaluate work of subordinates and to provide technical assistance and guidance.

Ability to orient and instruct subordinates on procedures, techniques, laws and regulations.

Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.


Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.


While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is moderately quiet.


Formal application, rating of education and experience, oral interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.





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