We are looking for someone with an interest in providing advice and helping people to solve their problems.
The Communicable Disease Helpdesk is the central source of support and guidance on managing communicable disease within the Collegiate University. The Helpdesk originated from the University's response to the COVID-19 pandemic and acted as a single point of contact for local authority and UKHSA teams. Since then, the team's remit has evolved to include other notifiable diseases.
This is an exciting time to join the team as it is currently involved in a range of other projects and due to expand its remit during the next 12 months. The role-holder will work within a small team of other Helpdesk Advisors to provide frontline customer support in response to enquiries made via telephone and email.
The successful applicant will have excellent communication skills, an ability to work with high degree of attention to detail, an ability to prioritise their workload, and be competent in the use of software packages. They will also have an ability to handle situations of a sensitive nature.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries may initially be addressed to Michael O'Donnell; email@example.com
Please quote reference AN34340 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Further information
Health, Safety, and Regulated Facilities DivisionSalary
24 November 2022Closing date
11 December 2022