Department: Utilities/BDP Reports to: Wastewater Operations Manager
Summary : Under basic supervision, performs a variety of responsible
administrative, technical support, and customer service duties, using
knowledge of the operations and policies of City and Wastewater department.
Essential Functions : -- Essential functions, as defined under the
Americans with Disabilities Act, may include any of the following
representative duties, knowledge, and skills. This is not a comprehensive
listing of all functions and duties performed by incumbents of this class;
employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description does not
constitute an employment agreement and is subject to change at any time by the
employer. Essential duties and responsibilities may include, but are not
limited to, the following :
Performs administrative and technical support functions for assigned
department, requiring understanding of local government operations and
City services; maintains information confidentiality, and performs duties
with discretion and within scope of authority; duties may vary according
to job assignment and work skills.
Performs experienced clerical, technical, and administrative duties,
including special projects, special program activities, managing
calendars, coordinating activities, data management, record keeping,
payroll, accounting, and research.
Manages special projects and programmatic assignments, requiring knowledge
of operations, policies, and procedures of the City and the Wastewater
Department.
Maintains and updates a variety of computer databases and files; enters,
edits, and retrieves data, and prepares reports; reviews and processes
invoices and requisitions.
Compiles information and materials for special assignments and projects.
Processes a variety of administrative forms, maintains and updates City
records and information tracking systems; prepares correspondence,
reports, accounting records, and administrative documents.
Maintains personnel and payroll files; researches files and computer
databases; assures all administrative actions are in compliance with City
policy, procedures, and guidelines.
Purchases and distributes supplies, and manages inventory; works with
vendors, verifies deliveries and services, and resolves customer service
and technical issues.
Provides informed and confidential technical assistance to customers and
others having business with the City; assists customers with requests,
applications, and other documents; retrieves and releases information
according to City procedures.
Explains City rules, policies, and procedures.
Arranges and schedules appointments and meetings; assists with the annual
budget process.
Supports the divisional operations with regular and timely attendance.
Screens visitors and phone callers; resolves issues and complaints as
appropriate.
Supports the relationship between the City of Odessa and the general
public by demonstrating courteous and cooperative behavior when
interacting with visitors and City staff; maintains confidentiality of
work-related issues and City information; performs other duties as
required or assigned.
Minimum Qualifications:
Education, Training and Experience Guidelines: High School Diploma or GED
required; AND two years' clerical and computer experience. Knowledge of:
Policies, rules, and regulations covering specific areas of assignment.
City administration policies, including accounting, budgeting, payroll,
purchasing, and personnel rules.
Operations, services, and activities performed by assigned department.
Methods, procedures, and standards for public sector accounting, record
keeping, file maintenance, and records management.
Methods and techniques of researching and compiling data for reports and
presentations.
Customer service principles, protocols, and methods.
Business computers and standard MS Office software applications
Skill in:
Understanding, and applying relevant rules, ordinances, codes,
regulations, administrative orders, and other governing regulations.
Interpreting and explaining policies and procedures of assigned
department.
Researching and compiling data for reports and technical documents.
Dealing tactfully and courteously with the public.
Following verbal and written instructions and procedures.
Entering data with high levels of accuracy and productivity.
Establishing and maintaining cooperative working relationships with co-
workers.
Communicating effectively verbally and in writing.
License and certification requirements: A valid Texas State Driver's
License is required. Specific technical training and certification may be
required for some incumbents.
Physical demands and working environment: Work is performed in a standard
office environment.
Skills test: Typing test of 45 wpm with 7 or less errors.