Offerd Salary:£23,949 - £26,282
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Admin Team Leader NHS AfC: Band 4

Main area



NHS AfC: Band 4




Full time - 37.5 hours per week

Job ref



Royal South Hants




£23,949 - £26,282 pa

Salary period



02/12/2022 23:59

Interview date

Job overview

We are seeking highly motivated and proactive individual to fulfil the role of Admin Team Leader within our busy Dermatology Department. The successful candidate must have a minimum of 1-2 years' experience working within a supervisory or management post either within the NHS or have relevant experience outside the Trust with Transferrable skills.

You will be able to demonstrate strong leadership and mentoring skills necessary to develop and nurture fellow team members. The successful candidate will be organised and flexible in their approach to the role.


The service you will be working within is the Dermatology Team at Royal South Hants Hospital. You will be supporting a very diverse admin and booking team and working very closely with the Operations Coordinator and Manager. Unfortunately there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday-Sunday between the hours of 8am and 8pm. Usual hours

Main duties of the job


You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

Working for our organisation


As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities



  • Build strong relationships with the Patient Services Centre, Pathway Co- ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services.
  • Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use.
  • Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
  • Set expectations regarding levels of customer services and ensure all staff understand these and maintain them.
  • Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
  • Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.

  • Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements.
  • RSA 2 word processing/typing or equivalent experience.
  • Proficient in the use of Microsoft Word and good Knowledge of Excel spreadsheets.
  • At least 1 to 2 years Supervisory/Management experience.
  • Knowledge of medical terminology
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
  • Knowledge of hospital systems would be an advantage.
  • Excellent telephone / communication skills.
  • Able to learn and assimilate information quickly.
  • Proven ability to work to deadlines, prioritise and multi-task.
  • Ability to work under pressure
  • Reliability – good time keeping
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity

    Interviews will be held on Thursday, 8th December 2022

    Should you have any queries, please use the contact details below to get in touch.

    Person specification Qualifications / training required Essential criteria
  • Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
  • RSA 2 word processing/typing or equivalent experience
  • Proficient in the use of Microsoft Word
  • Knowledge of medical terminology
  • Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development
  • European Computer Driving Licence (ECDL)
  • RSA 3
  • Previous or relevant experience necessary Essential criteria
  • Administrative and organisational experience
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
  • Proficient in the use of all hospital computerised patient systems
  • Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
  • Experience in a supervisory role
  • Experience of complex staff rosters
  • Aptitudes and skills required Essential criteria
  • Excellent telephone / communication skills
  • Able to learn and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multitask
  • Ability to work under pressure
  • Special requirements of the post Essential criteria
  • Friendly and approachable manner
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others
  • Reliability – good time keeping
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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    Employer certification / accreditation badges Documents to download
  • Job Description (PDF, 449.3KB)
  • Personal Specification (PDF, 128.3KB)
  • Apply online now

    Further details / informal visits contact


    Kim Heritage

    Job title

    Operations Coordinator

    Email address

    [email protected]

    Telephone number

    07478 958022
    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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