Full-time, Continuing position
Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working
About You As the Academic Services Officer, you will be responsible for providing a first-class student experience to students and for supporting effective academic services delivery across all programs, modes and locations. You will work across the full range of academic administration activities associated with the student life cycle including admission, credit assessment, enrolments, and assessment; providing timely and accurate information, and furnishing advice and service to staff and students in the School of Global, Urban and Social Studies.
To be successful in this position, you will have as a minimum:
Experience in working accurately with detailed information and providing high-level administrative support in a university environment or similar large and complex organisation.
Demonstrated experience and expertise in the provision of quality customer service, including sound knowledge and consistent application of relevant University policy and procedures and the ability to provide advice.
Well-developed interpersonal and problem-solving skills, with the ability to take the initiative in identifying and pursuing opportunities to improve existing practices and services.
Ability to build and maintain effective and productive relationships with a wide range of groups, both internal and external to the University.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Design and Social Context
The College of Design and Social Context encompasses RMIT University's renowned art, architecture, design, built environment, communication, and social science disciplines. The college has 24,500 students and over 1,000 staff located in 8 schools.
The College's academic programs are generally market leaders and in high demand. Based on a strong foundation of practise led, industry partnered teaching and research, we aim to deliver skilled graduates with a deep sense of purpose, and high impact research and innovation.
For more information see www. rmit.edu.au/dsc
School of Global, Urban and Social Studies (GUSS)
Located in the heart of Melbourne on RMIT's City Campus, the School of Global, Urban and Social Studies is one of RMIT's largest schools. The School's vision is to contribute to a just and sustainable world, and to deliver education, training and research in four areas of focus:
Criminology, legal and justice studies
Global studies, languages, translating and interpreting
Social work, youth work and social policy
Sustainability and urban planning
We provide academic programs in Higher Education in these four main areas. We are a strongly research active school with research centres of national and international reputation - the Centre for Urban Research and the Social and Global Studies Centre.
With outstanding industry links, strong pathways and excellent research records, most of the School's academic programs are leaders in the market and in high demand. We aim to ensure every student has a transformative experience to prepare them for life and work in the growing professional areas of the future.
For more information, see https: // www. rmit.edu.au/about/schools- colleges/global-urban-and-social-studies
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below.
Position Description: Academic Services Officer
Applications close on Sunday 26 November 2023 at 11.59 pm.Applications Close:
26 Nov 2023 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.