Academic Programs Manager - Sociology (Hybrid Opportunity)
Apply now Job no: 517846
Work type: Staff Full Time
Location: UMass Amherst
Categories: Admissions/Enrollment/Student Recruitment, Administrative &
Office Support, Program Administration/Management, School of Public Health &
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked
public research university offering a full range of undergraduate, graduate
and professional degrees. The University sits on nearly 1,450-acres in the
scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural
environment in a bucolic setting close to major urban centers. In addition,
the University is part of the Five Colleges (including Amherst College,
Hampshire College, Mount Holyoke College, and Smith College), which adds to
the intellectual energy of the region.
The Academic Programs Manager manages the marketing, alumni engagement,
enrollment management and scheduling functions for the Sociology degree
programs, online education (UWW) offerings, and all interdisciplinary
Oversee student recruitment, marketing and communication for Sociology
degree programs, online education (UWW) offerings, and department
interdisciplinary certificate programs in Criminology and the Criminal
Justice System, Population Studies, Social Work/Social Welfare and Social
In collaboration with department leadership, the Associate Dean for
Program Innovation and college communication staff, develop and implement
marketing, recruitment and communication strategies to grow student majors
and course enrollments, and support retention of current students.
In collaboration with the College Development staff, coordinate alumni
outreach related to academic programs and alumni/student engagement,
including development and implementation of alumni/student events.
Collaborate with College communication staff to ensure appropriate website
updates are made. Input event listings on website and make other web
updates as necessary.
Review and analyze enrollment data for undergraduate and graduate
programs. Produce reports for the Undergraduate Program Director and
Committee and Department Chair. Implement procedures and guidelines for
scheduling decisions, student enrollment priority policies, administrative
procedures, etc., to accomplish program objectives and goals. Confer with
the Undergraduate Program Director, the Graduate Program Director, and the
Department Chair to determine optimal course offerings with available
resources, including tracking and confirming number of honors, general
education, and Residential Academic Programs offerings.
Create, test, and improve data collection systems for scheduling. Utilize
the University scheduling system to schedule classes, meetings, and rooms
on campus and advise the Chair about space considerations. Evaluate
scheduling in order to determine progress and effectiveness, and to make
recommendations concerning changes as needed.
Assist departmental leadership on issues of online and face-to-face
curriculum creation and revision, including processing curriculum changes
through the Faculty Senate approval system. Collect, analyze, forecast,
and archive data about course offerings, enrollment, and students. Serve
on College or University Committees as needed.
Collect and manage all department SRTIs.
Provide a broad range of administrative support for Department functions
Perform special projects and other duties as assigned by supervisors
showing adaptability and flexibility to accomplish goals.
Serve in a back-up role for other Department administrative staff as
appropriate and needed.
Minimum Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
Bachelor's degree and one (1) year of managerial or program
administration experience; or Associate's degree and three (3) years of
managerial or program administration experience.
Excellent ability to work both independently and to be part of an
effective team with a highly cooperative and collaborative work style.
Ability to adapt and work effectively as the situation changes.
Excellent interpersonal communication skills with the ability to interact
effectively, and create and maintain harmonious relationships with a
diverse population of staff, faculty, students and off-campus
Flexibility to work with initiative and willingness to take on a variety
of tasks related to the successful operation and administration of the
unit. Ability to work effectively under pressure and varying situations
with independence, competent judgment and discretion. Extensive
organizational skills and attention to detail with the ability to complete
assignments in a timely manner, balancing the demands of concurrent and
potentially competing projects.
Excellent ability to collect data from multiple sources and create new
reports that add value to program goals. Excellent computer usage skills
including email, spreadsheets (including formulas), word processing, and
Ability to stay on task and work productively with minimum supervision.
Ability to write concisely, express thoughts clearly and develop ideas in
a logical sequence.
Ability to investigate a situation, seek out additional information and
resolve discrepancies. The ability to think through problems, organize
information, identify key factors and underlying causes to generate
Ability to read, understand, apply and explain rules, regulations and
policies/procedures related to duties. Ability to understand and follow
complex oral and written instructions and create effective and efficient
work processes. Ability to exercise sound judgment and maintain
Preferred Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
Experience with social media platforms and Drupal web systems.
Experience in marketing and/or event development and implementation.
Physical Demands/Working Conditions
Typical office environment activity.
Monday - Friday 8:30 am - 5:00 pm.
May be required to work occasional nights or weekends.
This position has the opportunity for a hybrid work schedule, which is
defined by the University as an arrangement where an employee's work is
regularly performed at a location other than the campus workspace for a
portion of the week. As this position falls within the Professional Staff
Union, it is subject to the terms and conditions of the Professional Staff
Union collective bargaining agreement.
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume, cover letter and contact
information for three (3) professional references. The search will remain
open until a suitable candidate pool has been identified.
UMass Amherst is committed to a policy of equal opportunity without regard to
race, color, religion, gender, gender identity or expression, age, sexual
orientation, national origin, ancestry, disability, military status, or
genetic information in employment, admission to and participation in academic
programs, activities, and services, and the selection of vendors who provide
services or products to the University. To fulfill that policy, UMass Amherst
is further committed to a program of affirmative action to eliminate or
mitigate artificial barriers and to increase opportunities for the recruitment
and advancement of qualified minorities, women, persons with disabilities, and
covered veterans. It is the policy of the UMass Amherst to comply with the
applicable federal and state statutes, rules, and regulations concerning equal
opportunity and affirmative action.
Advertised: Feb 15 2023 Eastern Standard Time