2x Admissions Assistants - Full Time, Permanent

Edinburgh Napier University
December 01, 2022
Contact:N/A
Offerd Salary:£23,144 - £27,131
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A

Job title

2x Admissions Assistants - Full Time, Permanent

Job reference

0000019736

Date posted

17/11/2022

Application closing date

01/12/2022

Salary

Grade 3 (£23,144 - £27,131) plus benefits

Package

Excellent Benefits Package

Contractual hours

36.25

Basis

Full Time

Attachments

Blank

Job description

2 x Admissions Assistants

We are currently recruiting for two Admissions Assistants within our International Operations and Student Recruitment professional services directorate.

The Admissions team is responsible for ensuring an efficient, responsive and fair admissions process for applicants, ensuring procedures are carried out in accordance with the requirements of external bodies such as UKVI, UCAS and the QAA Code of Practice framework. The team makes centralised decisions on undergraduate and postgraduate applications (UK/Overseas); manages the admissions process to meet student population targets; and plans and manages the annual clearing and confirmation operation.

The Role

One of your key roles will be to work in partnership with staff in Academic Schools, International Operations and Student Recruitment and other professional services to provide information and advice on admissions functions. You will also provide support by representing Admissions at relevant events including Open Days and Offer Holder Visit Days.

The Admissions Assistant will assist with all aspects of the admissions process, including the acknowledgement, recording, and monitoring of applications and, where appropriate arranging interviews to ensure that applications are processed in an efficient, effective, and transparent manner.

As well as processing all applications in accordance with agreed procedures, making centralised decisions on applications or referring queries to School staff as appropriate, you will also contribute to the annual clearing and confirmation operations to deliver an efficient and customer focused service to a high volume of enquirers and applicants.

You will also provide full support and advice to academic staff, students, applicants, and others, dealing with a wide range of enquiries about the professional admissions services provided by the University and acting as the first point of contact for these functions.

What we're looking for

  • HNC or 3 Highers (to include English) or equivalent HND/Degree
  • Demonstrable experience of working in a customer service environment
  • Excellent customer service and interpersonal skills and ability to deal with a diverse range of customers
  • Excellent verbal and written communication skills
  • High level of accuracy and attention to detail
  • Excellent IT skills including use of Microsoft Office, and data inputting skills
  • Ability to work well in a team
  • Self-motivating with the ability to use own initiative and prioritise workloads
  • To find out more about this role, please click here.

    Benefits we offer

    In return, we offer a great working environment where we support ambition, recognise achievement, and offer an attractive benefits package. This includes a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.

    Salary - Grade 3 (£23,144 - £27,131) plus benefits

    Additional Information

    Closing Date: 1 December 2022

    Interviews: 12 December 2022

    The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations (Advance HE's Athena SWAN Charter) and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. More details can be found here .

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